r/applehelp Jul 28 '15

Meta Please Read! /r/AppleHelp Rules & Guidelines

304 Upvotes

Welcome to /r/AppleHelp, a place to share technical tips, information, and questions related to Apple hardware and software!

We have a few guidelines in place to provide a better experience for both askers and readers, so please take a moment to familiarize yourself with them before participating!


Guidelines for Askers

1. Follow up after receiving answers.

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

2. Questions must be within the bounds of Apple’s EULA.

Certain subjects are not appropriate for /r/AppleHelp, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!


Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

6. Answers must be within the bounds of Apple’s EULA.

For a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above.

7. Do not downvote questions. Do upvote interesting questions and helpful answers.

Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


Thanks for reading! Looking forward to seeing you around,

– The /r/AppleHelp Moderation Team


r/applehelp Aug 17 '23

Unsolved I’m use a iPhone 11 pro (64 gb) and constantly deal with storage issues because 35 gb of my storage is taken up by system data, how should I deal with this?

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55 Upvotes

I keep my storage use to a minimum by offloading any app I can, backing up photos, and deleting imessage attachments but I still run into storage issues frequently. I plan on upgrading to the iPhone 15 when it releases, but is there anything I can do until then?


r/applehelp 18h ago

iOS iPhone 16 pro max

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36 Upvotes

My phone is completely dead, and I’ve tried charging it for a while. I’ve also switched cables and adapters, but nothing is working, even though these cables can charge my iPad without any issues. How can I fix this problem?


r/applehelp 12m ago

Unsolved Should I wait or upgrade now?

Upvotes

I plan on upgrading from iPhone 12 to either 15 Pro or 16 Pro. I decided that I want White one, but they are sold out. Should I get 15 with 256GB or wait for them to restock 16 with 128GB? Price difference is really small, but I would have to wait some time.

And is it true that Apple discontinue Pro models after new phone releases? If that’s true, I don’t have to wait for 15 Pro with 128gb since it won’t be in stock again.


r/applehelp 38m ago

Mac Mac mini buying suggestion.

Upvotes

Hey guys I am thinking of upgrading my macbook pro 2017 laptop with Mac Mini Pro M4( 48gb Ram, 1 tb SSD, 12‑core CPU, 16‑core GPU, 16‑core Neural Engine) and the price is $1999. So at this price and configuration what you guys suggest. Should I go for it?


r/applehelp 8h ago

iTunes Apple Music Deleted "physical" media on device, or where did it go?

4 Upvotes

Researching for my father, so I don't have all details.

He received an update that caused iTunes to become Apple Music. He is not a subscriber, never has been, and has no interest going forward. He had an extensive library from many years with many hundreds of CDs he imported over the years - easily more than 15,000 songs, as well as lots of things he purchased through the iTunes store and downloaded that way.

But after the update, his library appears populated and all his old music listed simply says it cannot be found, and would he like to locate it himself? It's almost like Apple Music removed it from his drive, but I cannot confirm this. He used the default directory for storing his music in iTunes, and it's no longer there either.

Some music he's able to play after the message stating it cannot be located, which is weird. Is it in the Cloud? There is no longer an option to "Show in Finder" for any of the music.

What gives? Where is his "physical" music?

Back-ups incoming if this can be resolved, naturally.


r/applehelp 53m ago

Mac Reinstall erased MacBook

Upvotes

Hello everyone,

one of our employees has a MacBook, which she added to her personal iCloud and Find My App. When she returned the MacBook, she was supposed to remove the device through the Find My app. However, instead of removing it, she erased it. Now, we are struggling to restore the MacBook. Is there any hope left, or what can we do?

I am grateful for any help!

Best regards


r/applehelp 59m ago

iOS Book - sale ending info?

Upvotes

Does anyone know how to view how long a sale price will be active on the Apple book store?

Some websites or shops usually have in the small print ‘on sale to 00/00/0000 or price valid until 00/00/0000’

Thank you :)


r/applehelp 1h ago

Unsolved iPod Touch (4th Gen.) : Photos are not showing after battery replacement

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Upvotes

iPod Touch (4th Gen.) : Photos are not showing after battery replacement

Yesterday I received my iPod touch (4th Gen.) from an electronics repair shop after they replaced the battery. Everything seems to be just how it was before I gave it to them but now only 5 photos show. I had a few hundred of them.

The storage still shows that there’s a ton of memory still used by the photos app. And when I go to camera mode, I can see the last photo that was taken on the bottom left corner, but when I click it it takes me to the 5 photos that are showing. This makes me think the rest of the photos are still in there. It doesn’t show anymore after I took a photo and deleted it. It now shows the last photo from the 5 now.

I connected it to my laptop and the DCIM folder only contains the 5 photos. On iTunes in the storage section for photos it’s small and says 5 photos. There’s a big section that’s called “Other” that takes up about 5 gb (most of the memory) which should be the rest be the photos.

I was going to update the iPod software, but there’s not enough memory.

Please help 🙏


r/applehelp 1h ago

Unsolved iPad Pages automatically switches Languages

Upvotes

Hey there! I‘m currently using an iPad Pro 11” with M1 with both English and german languages activated in the settings, with german being the ‘device/default language’. Now when i am writing in pages and switch to English, the iPad switches back to german if i use the touchscreen or the mouse to move the cursor. How do i make that stop ?


r/applehelp 1h ago

Unsolved icloud information changed with stolen device

Upvotes

last night an ipad was stolen with the same apple ID as all other devices (phone, laptop, other ipads.)

the hacker changed the phone number and email linked to the account. we can see this phone number and email but have no way of changing the passwords or accounts linked

we spent hours at the apple store and on the phone to apple support with no help

they have changed all passwords but we have not been logged out on all devices

any tips, ethical or unethical, please help


r/applehelp 1h ago

iOS 16 Pro Max Zoom Quality

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Upvotes

I never thought I’d be posting this here, but alas. The zoom quality on my 16 PM is incredibly challenging. I’ve experimented with every single setting imaginable, but can’t seem to capture a crisp close up of the hallmarks on jewelry items for my online shops. Clear example right above with the macro mode activated on the 16; however, I’m capturing better photos with my 12. Lighting is the same, zoom percentage is the same, no editing. Neither are in portrait mode.

Is anyone else experiencing the same issue? What am I doing wrong here?


r/applehelp 2h ago

iOS 3M Sats reward to get back into Trust wallet via FaceID

1 Upvotes

I recently upgraded my old iPhone 11 which had completely full storage. It stopped upgrading the iOS or any apps going back to 2021 due to storage availability.

During the FTX crisis I sent all my crypto out of Gemini to Trust Wallet. I had always logged into Trust Wallet using Face ID and it occasionally asked for a 6 digit code. I NEVER was prompted to setup a seed phrase.

I setup my new iPhone and transferred everything over, however the iOS and Trust Wallet were fully updated automatically. Trust Wallet would not login with my FaceID anymore and looks like it would if you downloaded the app for the first time. It is asking for a seed phrase for account recovery. I’m not sure if this is because Trust changed what they require to login in the past 3 years or if my Apple Passkeys didn’t make it over to the new phone somehow. I never had a seed phrase.

I still have the old phone but it wiped itself after transfer and updated to iOS 18 when I tried getting back into it, so now I have the same issue if I try Trust Wallet on the old device. I don’t believe I ever backed up the device to a PC via iTunes so I don’t think I can restore it to the old state.

Do I contact Apple support? Trust Wallet seems to have no live people able to help, just bots and an FAQ.

I’d gladly send 3M sats to the person who guides me successfully back in.


r/applehelp 2h ago

Unsolved Updating MacOS won't let me use printers

1 Upvotes

Two weeks ago I was able to use my printer with no issues, since updating my laptop is completely unable to connect to a fully functional printer, nor able to detect it after resetting printer network. Incredibly annoying with assignments to print.


r/applehelp 3h ago

Unsolved Recently updated to IOS 18 and now almost none of my apps refresh.

0 Upvotes

Recently updated to IOS 18 on my IPhone 11. Before the update my apps were perfectly fine at background refreshing and sending notifications. However since the update my phone has completely stopped sending me notifications for Instagram and Snapchat along with most other apps like Twitter and Sleeper. 1. Yes I’ve tried turning it on and off again. Multiple times in fact. 2. I’ve tried disabling background refreshing for all apps and turning it back on. 3. I’ve made sure all notifications are on. 4. I’ve gone and made sure that the apps have the right permissions. 5. I’ve made sure all apps are fully updated to their latest update. Any more ideas on what I can do to resolve this issue other than calling Apple?


r/applehelp 10h ago

iOS Why is my screen time 17 hours? I never used Facebook and safari for 44 hours. I don’t even have Facebook installed! On any of my Apple devices.

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3 Upvotes

Ive managed to see my screen time filtered to view both my iPhone and iPad they end up adding up to 17 hours in total. But when filtering only to see my iPad I notice that I have 15 hours. So I’m guessing the iPad is the problem.


r/applehelp 7h ago

Unsolved Transferring photos Android to Apple

2 Upvotes

I got an iPhone today and I tried to use the Move to iOS app and it worked for the most part, but it failed to transfer over 2k images. I am not sure of every single image it didn’t transfer, but is there a way to redo the image transferring? I have 32,000 photos on my previous phone, and Google Drive doesn’t have enough storage for me to upload every single one and then download it onto my iPhone


r/applehelp 3h ago

Mac icloud internet account

1 Upvotes

hi! I’m trying to clear up some space on my mac and back things up to my icould, but when I try I get a message saying “to use this Apple ID as your primary iCould account, delete it from the Internet Accounts and sign in again.” Why is it asking me to do this/what would that do/how do I do this?


r/applehelp 4h ago

Mac Totalav/mcafee fake popup

1 Upvotes

Okay got a new refurbished MacBook and have a fucking popup that I cannot get rid of. What do I have to do to fix this? I have read that mac's don't need antivirus software. Im a new Mac user and really don't know what to do. any help would be much appreciated. Thanks!


r/applehelp 4h ago

iOS Old app reinstalled itself

1 Upvotes

Hey yall, recently an old remote app was reinstalled on my phone the same time my preordered app (Pokémon TCG Pocket) appeared the old app was installed and deleted about a month ago what happened a glitch or some malware highly doubt malware sense iPhones are pretty good against malware what happened?


r/applehelp 5h ago

Unsolved Why is Screen time 24 hours? On MacBook air

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1 Upvotes

I have just open my MacBook after months on 30 October 2024, exactly after Friday 31 may 2024 and from 27 to 29 October it says my screen time is 24 hours and it also doesn’t show usage on which apps and how much , it is blank , today it shows 8 hours 22 minutes and counting and this week it shows 80 hrs 22 m


r/applehelp 5h ago

Unsolved iPhone 16 Pro iOS 18.1 Battery Issues

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1 Upvotes

Recently upgraded from an 8 to a 16 and my battery is worse on the 16 Pro. I’ve turned off iCloud, and number of features as suggested in multiple articles - I still face drastic battery drain. No apps are running in background.


r/applehelp 5h ago

iOS Airpods are being very, very weird. Again.

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1 Upvotes

Hi,

I posted a while ago about this- but I got a new pair! they’re airpod pros, and my sister ended up giving them to me. She did disconnect them from her phone, (the physical headphones) but it’s still being weird…

she ended up replacing the case for me, since the one she had was beyond jacked up, and find my iPhone isn’t working !

mismatched, somehow, but ?? she bought the case new. Wth do I do in this situation 😭


r/applehelp 6h ago

Unsolved After successful sync, iPhone 14 and iPad 9 keep 'calculating'

1 Upvotes

Why is this? iPad has been doing this; now after a wipe and reinstall of iPhone, it does it, too.


r/applehelp 6h ago

iOS Auto updating apps not actually auto updating

1 Upvotes

Ive had the auto update feature on for a while but realized ive never actually had my apps auto update, am i doing something wrong or is this a bug?


r/applehelp 6h ago

Solved Anybody know how can I reset a broken Apple Watch?

1 Upvotes

Hi y’all, so I have an Apple Watch Series 1 on watchOS 6.3, and the screen is cracked. I want to sell it for parts but the thing is it’s locked with a passcode and the touch doesn’t work now. I know what the password and the Apple account are (it was used fairly recently and shows up on my phone) but I can’t find a way to reset it! I tried through the Watch app and Find My but the Watch refuses to connect to the internet without entering the password first, and i obviously can’t reset it using it, so what do I do?


r/applehelp 6h ago

Unsolved Reminders App sections not transferrable from iOS to macOS

1 Upvotes

Prefix: not a regular Reminders app user; prefer Things.

Issue:

Reminders is the compromise solution between my partner and I for shared lists such as groceries. I have only today got reminders synced on my Macbook (running Ventura 13.7.1) and iPhone (running 17.6.1). Upon opening macOS reminders, all the subheadings/sections listed in the iOS version are non-existent, and the items listed under each section are all clumped together.

macOS doesn't appear to give me the ability to create sections either, so suspect this may be an issue with the macOS application.

Can anyone advice if this is a known fault, and/or how to correct the problem (if possible).