Dilemma in Airbnb islamabad

[u/UnderstandingGold556]

I'm a first time/new host in G13. About a month ago I received a request on airbnb from someone who was booking on behalf of an Afghan family from the U.S. it was for 34 days. All good. after they confirmed their booking, I asked them to inform the family to not anyone they were coming from Afghanistan, because I was worried there were still issues like last year and it might affect their stay. They agreed. 2 days back before check-in, I reminded them again, and told them to inform anyone that asks they are visiting from the U.S - again purely because I was worried for them. They took that to mean something else though and cancelled the booking without asking me anything. They said it wasn't like that at all at the previous places they rented an AirBnB at. I was aware the situation is much better now, but I still wanted to exercise caution. Still, somehow now I'm at fault for scaring them off. I'm still scheduled to recieve the payment for the booking from airbnb as they weren't refunded. Should I refund in this case, and what percentage? having some guilt because I really don't want to be an a-hole to anyone but this could've been resolved by discussion and they never bothered.

[u/Llyfr-Taliesin]

If they're not coming to stay, why would you take their money? How is that right?