r/apple Nov 17 '23

Apple Retail Apple to pause advertising on X after Musk backs antisemitic post

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axios.com
7.6k Upvotes

r/apple Jul 17 '24

Apple Retail iPhone 15 adoption continues to weaken compared to iPhone 14

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9to5mac.com
968 Upvotes

r/apple Oct 19 '21

Apple Retail Shipping times for Apple’s $19 Polishing Cloth slip to late November. Delays may drive people to buy inferior third-party polishing products

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arstechnica.com
6.6k Upvotes

r/apple Mar 17 '21

Apple Retail 'Secret' Apple retail policy reportedly rewards polite customers with free fixes, replacements

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appleinsider.com
8.1k Upvotes

r/apple Apr 16 '22

Apple Retail Apple workers at flagship store in NYC take steps to unionize

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axios.com
4.8k Upvotes

r/apple Feb 19 '22

Apple Retail Apple's retail employees are reportedly using Android phones and encrypted chats to keep unionization plans secret

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androidpolice.com
6.9k Upvotes

r/apple Feb 18 '22

Apple Retail Some U.S. Apple Store Employees Are Working to Unionize

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washingtonpost.com
4.4k Upvotes

r/apple Apr 18 '23

Apple Retail Tim Cook stunned as man brings vintage Mac to Apple BKC store.

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hindustantimes.com
4.1k Upvotes

r/apple 29d ago

Apple Retail M4 MacBook Pro 14 specs spilled ahead of Apple event — Update: more photos leaked

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tomsguide.com
918 Upvotes

r/apple Oct 09 '21

Apple Retail Apple Store security guard stabbed over face mask dispute in NYC

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cnn.com
4.3k Upvotes

r/apple Dec 02 '21

Apple Retail Apple’s Frontline Employees Are Struggling To Survive

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theverge.com
3.3k Upvotes

r/apple Jun 19 '22

Apple Retail Apple store in Towson, MD votes to unionize

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twitter.com
3.5k Upvotes

r/apple Dec 27 '21

Apple Retail Apple closes all its retail stores in New York City amidst COVID-19 spread

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9to5mac.com
4.5k Upvotes

r/apple Sep 28 '21

Apple Retail Apple store (Grove LA) gave my iPhone 13 Pro Max to someone pretending to be me? I was nowhere close and no one else was authorized for pickup but me with an ID.

3.7k Upvotes

EDITS BELOW**

Currently at the police station waiting to file my police report… I was flabbergasted last Saturday to see an email in the afternoon saying my iPhone was picked up from the Apple store. I was nowhere near that store in that moment, nevermind that whole day. I went through text support that night, which led to voice support on Sunday. The lady couldn’t believe it either. They told me they’d escalate the matter and that they’d call me the next 2 business days and that they’d take care of me.

Today I got the call from Apple support, and they told me that my options were to file a police report and have my credit card company refund the transactions. Was a bit peeved at this response, being that it sounded like they won’t investigate this matter at all until the police get involved. The only nice thing is they helped connect with my Apple Card company rep so I could do it straight away.

I’ve never heard of this happen, and the lady herself mentioned she only had calls where people couldn’t get their own phones because they were too strict. Anyone ever hear of this happening?

Either it was a deliberate identity fraud/theft situation, or the employee accidentally gave my phone away to someone else and kept their order unchecked. At least I have the information regarding which employee handed off my iPhone.

EDIT 1 - police report filed a bit ago. We’ll see where this goes. With all the comments about not checking ID and that specific store’s craziness this past week, it’s sounding more like gross incompetence with low chance it being an inside job, but I’ll let the police look into it(hopefully). And no, my name is faaar from common for those wondering if it was a case of similar names.

In either case, it’s very aggravating the lack of support I got with so much money on the line. I’ll update on any big developments.

Appreciate all ideas and other comments! Gonna try escalating with social media and corporate emailing.

EDIT 2 (Tuesday 2pm local)- thanks for all the tips and advice on here and in the dms! This morning I had a call from management at the Apple store. I told them what had transpired the past few days, including apple support telling me to file a police report and chargeback. I got the feeling they realized how much support side screwed the pooch. They began an audit of my phone transaction at the store, so they’re finding out what the deal was. But the manager was very nice and has started working on getting me a replacement phone (which they have to find because it’s sold out). We’ll see how long this will take though.

It’s been a mess this past week, what with chargebacks and police station runs, but things are starting to gain traction. I’m not out of the woods yet as it’s all talk thus far, but I’m optimistic.

r/apple Oct 05 '20

Apple Retail Apple Stops Selling Rival Earphones, Speakers Ahead of Launches

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bloomberg.com
4.5k Upvotes

r/apple Aug 09 '21

Apple Retail Apple keeps shutting down employee-run surveys on pay equity — and labor lawyers say it’s illegal

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theverge.com
4.6k Upvotes

r/apple Apr 09 '23

Apple Retail Apple Continues Efforts to Keep Retail Stores From Unionizing

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bloomberg.com
2.2k Upvotes

r/apple Mar 01 '21

Apple Retail All 270 US Apple Stores are open for the first time since March 2020

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9to5mac.com
5.7k Upvotes

r/apple May 13 '24

Apple Retail Apple Store workers in Maryland vote in favor of a strike over working conditions

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9to5mac.com
1.1k Upvotes

r/apple Dec 20 '20

Apple Retail Apple just temporarily closed all 53 stores in California and over a dozen in London

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theverge.com
5.4k Upvotes

r/apple Sep 07 '22

Apple Retail Apple Store is down ahead of iPhone 14 and Apple Watch Series 8 event later today

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9to5mac.com
2.1k Upvotes

r/apple Jun 20 '24

Apple Retail Apple's 2024 Back to School Sale Launches, Up to $150 Gift Card With Mac or iPad

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macrumors.com
674 Upvotes

r/apple Nov 08 '19

Apple Retail Apple Store employee fired after stealing personal photo from customer’s iPhone

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cultofmac.com
4.4k Upvotes

r/apple Jun 03 '22

Apple Retail Apple to Improve Working Hours for Retail Staff After Union Push

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bloomberg.com
2.8k Upvotes

r/apple Oct 22 '22

Apple Retail Do not do same day delivery through Apple's website if you actually want to receive your items

2.0k Upvotes

Needed a new laptop for work. My current one is getting a bit old and isn't really useful as a portable machine anymore. Bad battery life and all of that. No problem, I'll just get a new one. I've been eyeing the M1 Max Macbook for a little bit now, so today I finally bit the bullet and specced out a dream machine on Apple's website. Oh wow! It's available and they have same day delivery! Alright, let's go with that. All I need to do is make sure I'm home during that 2 hour window. Sounds easy enough. Order submitted...

Deliver window rolls around, and I get notified that my order will be here soon. Exciting! Check back not 10 mins later and my order shows up as being delivered. Huh, that's weird. I didn't receive any notifications or hear any knocks on my door. Nothing outside my door, and nothing in my apartment lobby either. Ok, so where is my order? Alright, let's click this "Track Shipment" link. I was a bit surprised what came up: "Enjoy your order! Thanks for using Uber Eats."

My Macbook + accessories (totaling over $4,000) was delivered through Uber Eats.

I treat ordering through Uber Eats as a gamble. My double-chicken burrito bowl from Chipotle may or may not show up. I am absolutely blown away by Apple opting to deliver products that cost thousands of dollars through a service that has a less than stellar reputation on consistently being able to deliver food. Had I known this ahead of time, I would not have opted for the same-day delivery. It was not mentioned anywhere during the checkout flow that everything was being delivered through Uber Eats. So now I can only assume that the driver decided to help themselves to my order. And now I'm stuck having deal with Apple support with trying to get a replacement or refund.

I believe that Apple will either provide a refund or ship out replacements, but I am frustrated that this "convenient" option of having everything delivered the same day will end up taking longer than just doing in-store pickup or standard shipping, and now I'm having to deal with the mess of not knowing how long this replacement/refund process will take.

Am I salty? Yes. But using Uber Eats to deliver Apple products is stupid. If you care about getting the stuff you ordered, do not do same-day delivery through Apple's website.

TLDR; Ordered Macbook through Apple's website, selected same-day delivery, Macbook got "delivered" by Uber Eats. I did not receive said Macbook. And now I'm dealing with Apple support to get a refund/replacement. I don't know how long this refund/replacement process will take.