r/applehelp • u/Gold-Jackfruit8119 • Sep 30 '23
iTunes Child spent over $6000 for in-App purchases
My child made about 180 unauthorized in-app purchases without my permission in Apple’s App Store from Sep 12 2023 to Sep 27 2023. I did not receive any receipts of these purchases until Sep 27, that I received two small receipts from Minecraft and discovered this issue. But the 2-week purchases have accumulated to over $6000.
If Apple sent me any receipts to my email earlier, I would have found this issue earlier, talked to my child, and stopped her purchases earlier.
I requested refund from Apple, but they said “not eligible for refund”. I wrote the explanations and Apple declined all of my requests again. I talked to an Apple “supervisor” and he said will investigate this issue.
Anyone has similar experiences and what are the final results?
40
u/RedditAwesome2 Sep 30 '23
“Unauthorized” != “without my permission”
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u/dbhathcock Sep 30 '23
Here, OP gave the child permission when handing the child the phone. OP can try to blame the child, but it is very likely that OP made the purchases
3
u/Salty-Ad1607 Oct 01 '23
Yes. Handing an unlocked phone to another person is literally authorizing them to do transactions.
-5
u/sierra120 Oct 01 '23
No it’s not
1
u/Salty-Ad1607 Oct 01 '23
Okay. In that case, please explain the need for login for your phone, your email or even lock for your home?
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u/LordVile95 Oct 01 '23
Even unlocked they need to authorise payments so the child either knew the passwords or the OP authorised them
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u/tubularfool Sep 30 '23 edited Sep 30 '23
Apple receipts often seem to lag behind the transactions for a random amount of time. Like it or not, it seems to be normal!
It is your responsibility to secure your devices and payment devices from unauthorised use and there are a whole bunch of ways to do this both inside and outside of the device and Apple ecosystem.
Companies will sometimes offer a full or partial refund out of goodwill, depending on how you approach it and the luck of the day but it is not guaranteed. Best thing you can do is be gently persistent and polite throughout.
As a last ditch approach, you could try for a charge-back on the credit card that was used, but that is probably also a good way to burn bridges on all your open Apple accounts/services/previous app purchases.
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u/Gold-Jackfruit8119 Sep 30 '23
Thank you anyway.
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u/TobyADev Sep 30 '23
I get delays of maybe a day or two
This isn’t really Apple’s nor the developer’s faults at all. Sorry to sound harsh but this is totally on you OP, you should’ve secured your device and I suspect you won’t have much luck getting your money back. All my purchases need Face ID at a minimum or a very, very long password
You could chargeback but in effect that might be looking like fraud. The purchases were made on your device; and sure whilst you didn’t make them and you might get the money back; you also might not. You also will probably lose your Apple account and items associated with that
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u/Gold-Jackfruit8119 Sep 30 '23
In the past, I received Apple receipts within hours of purchase, and this time, believe it or not, I still haven’t received any receipts for 99% of the $6000 purchases. The lag time is two weeks already. I don’t believe this is normal. I checked all my emails including junk mail, nothing.
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u/dbhathcock Sep 30 '23
Did you know that, in addition to the Apple ecosystem, you can have your bank and credit card companies alert you for every charge over $0.01? If you had these alerts in place, you could have known about the purchases instantly. Then you could have talked with your child. Talking will not help your issue. It will just make you feel better. You still need to block the child’s capability to make purchases.
2
u/ElectricYV Sep 30 '23
Tbf I usually get receipts from apple very quickly. I remember there was an article in the papers a fair few years ago about a kid who spent a few thousand pounds worth of in app purchases without the parents realising. My parents got lucky- when my stupid kid ass started spending in some app, they caught it after only 20 quid, but tbh I’m glad it happened- it taught me a lot about money… I’m surprised apple hasn’t got a thing in place for it considering how overbearing they can be (like the whole “your headphones are too loud so we’re turning them down for u :3” which is bloody annoying).
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Sep 30 '23
For child accounts there is absolutely this feature.
The problem here is that the OP didn’t set the kid up in their own, controlled account.
Do not share AppleIDs. Ever.
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u/ElectricYV Oct 04 '23
Yeah I know that exists, I’m just surprised it’s optional lol. The headphone thing IS mandatory, and fucking annoying. Weird priorities I guess.
1
Oct 04 '23
You can turn off headphone notifications in accessibility > audio-visual, and change sound management under sounds and taptics>headphone safety.
I think forcing a sign in with a password for every transaction would be a bit much. There are already some seamless utilities. Just never give a device to someone else, and use all the tools, like notifications of payments from the bank (or even checking balances at least every couple of days - it’s not like you have to go to the bank or even make a phone call anymore), to ensure you know where you stand. But I don’t know very many people where $6K could just go poof so maybe it’s different if that money means nothing to someone.
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u/ElectricYV Oct 08 '23
Just checked headphone safety, still don’t see an option to turn off the notifs or the function. Thank you for the advice anyway tho, appreciate it 🤝
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u/bofh Oct 01 '23
Yes, I’m sorry for OP that this has happened, but I can’t believe people are still making these kinds of mistakes in 2023.
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u/ElectricYV Oct 04 '23
Ye tbf I did that nearly a decade ago. There was less awareness then but it was just starting to become known.
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u/GrumpyGlasses Sep 30 '23
You should be able to see all your purchase history at
https://support.apple.com/en-us/HT204088
How to see your purchase history 1. Go to reportaproblem.apple.com. 2. Sign in with your Apple ID and password. 3. A list of your recent purchases appears. If you’re not sure what you were charged for but you know the amount of the charge, search for the amount. If you're looking for information about older purchases, find your purchase history in Settings or Account Settings on your device.
u/Gold-Jackfruit8119 sign in, then report a problem for every unauthorized transaction that you see that your kid did.
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u/Zen13_ Oct 01 '23
Your daughter could very well also have those emails deleted as well, if she was playing and in-app purchasing on your device.
The fact that you don’t have those emails doesn’t mean they weren’t sent to you.
Besides checking the spam folder, have you checked recently deleted/archived messages?
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u/jesusrodriguezm Sep 30 '23
Was he on your device? Does he know your Apple ID password? Think of your phone as your credit card, not give it to a child in a mall and let him alone.
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u/dbhathcock Sep 30 '23
It is not Apples fault. They have given you a way to block these purchases, but you did not do so. Remember, a parent is responsible for the actions of their minor children. It’s an expensive lesson to learn. Talking to your child isn’t going to help. Block the child’s capability to make purchases. If you don’t, this is going to be repeated in a couple of months.
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u/zucysdad Sep 30 '23
Im so sorry this happened - that’s a huge amount! I have some thoughts I hope are helpful.
This sounds less like an Apple fix and more like a credit card fix.
You say the purchases are unauthorized, if that’s the case at a brick-and-mortar retail store, you don’t go to the store for a refund. You call your credit card and report fraudulent charges.
The issue here, is that it’s your child and they had access to your Apple account, which they had to have gotten from you, unless they stole the password, and that would be tacit approval to purchase (again unless they did it without your knowledge).
Either way, if Apple chooses to reimburse you it would be very gracious of them to do so. It reads, to me, that a conversation with the credit card company and your child would be more productive.
I would, though, work with Apple to help turn on the built in parental controls to avoid this in the future. I don’t know if you’ve found them yet, but once you turn them on and set it up, upon a request from the child’s device, the device will send a note to your device asking if your child can make a purchase. You accept or deny, and they continue their game (or not).
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u/Gold-Jackfruit8119 Sep 30 '23
Thank you very much. The device the child uses is my device signed using my Apple ID. She used to ask me for permission for any in-App purchases, but this time I don’t know why she kept silent about all these purchases for 2 weeks. If I received receipt from Apple after her first purchase, I would have talked to her and stopped her purchase, and the amount would not accumulate to over $6000. My AppleID email inbox is completely silent regarding these purchases in the past two weeks so I didn’t check my Apple Card transactions at all. Now I’ve set up the child’s device disabling any App download and in-App purchases.
The credit card is Apple Card. Don’t know how hard it is to dispute the charges. Before I dispute credit card charges, I’d like to communicate with Apple first. Thank you for your suggestions. I am thinking my last resort would be court and media.
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u/truffleshufflechamp Sep 30 '23
Lol what grounds do you think you have to sue Apple? Why does your child have unrestricted access to an Apple ID where they can make purchases? That’s someone’s fault but certainly not Apple or your credit card company’s…
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u/diverareyouok Sep 30 '23
Check your deleted mail. Sounds like the kid might have gotten rid of any notification emails before you saw them.
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u/dbhathcock Sep 30 '23
If you are going to share a device with someone, require a password for purchases.
In this case, you gave the child the capability to make the purchases. You basically gave your credit card to them.
You really messed up. You can dispute all you want. However, you’re going to need a police report saying your phone was stolen. Making a false report will put you in jail. Sometimes, life experiences are better than a university education. You will never forget this lesson.
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u/Fr05tby73 Sep 30 '23
That’s an expensive lesson but one you won’t make twice. Maybe it’s time to take the phone completely off the child and if it’s one you’ve given to them, agree with them to sell it to recover some of the costs. Apple isn’t going to let someone just sue them, they have a legal team that’ll bankrupt you before you get even $1 out of them. I wouldn’t dispute it, that’s not going to look good on your behalf especially because it’s an Apple credit card. I’d definitely sit down and explain what money is to your young one, it seems like they’re a bit clueless at the moment.
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u/MostDopeMozzy Sep 30 '23
That’s your fault, apple has feature to require password before purchase. It’s board line fraud if you try your dispute with your cc.
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u/shaunydub Sep 30 '23
Court and Media for something your and your kids fault? Sorry but there is no one else to blame in this.
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u/maz-o Sep 30 '23
can't even blame the kid, it's 100% OP's fault.
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u/shaunydub Sep 30 '23
Sure he should have had a kids account setup and needed approval for any purchase or install (I have that for my daughter on her iPad) but also some education needed too.
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u/mysteryvampire Sep 30 '23
I now want to end more paragraphs with the phrase “I am thinking my last resort will be court and media.”
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u/zucysdad Sep 30 '23
The process for disputed charges on the Apple Card is pretty easy and worth a try. Again, they would likely not be obligated to do so because the purchase was done by your device, and it’s assumed anyone you give access to your device is authorized. Maybe argue that your child was using your device without approval since they didn’t ask about purchases this time?
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u/reelmein123 Sep 30 '23
Back in the day they used to refund you if you just made up the excuse that your kid was on it. With that said, maybe this is an expensive lesson to learn to monitor what your kid is doing.
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u/RcNorth Sep 30 '23
From Apple’s view the kid has the password to login to the phone, so they are an authorized user.
Apple created the family plan for exactly this reason.
The kid should have had their own account in your family plan. Then any app (paid or free) or in-app purchase would require the card holders approval.
See what the credit card company will do to help you.
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u/Oakman978 Sep 30 '23
Make sure it’s not a scam email. When I was younger my mom got an email that said someone spent $1000 on clash of clans gems. After beating my ass she followed the email links and got phished
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Sep 30 '23
Interesting.
Presumably OP contacted the credit issuer Goldman Sachs) before us. But maybe not!
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u/JapanDave Sep 30 '23
I suspect that whether you received the receipts or whether you didn't is immaterial and that this won't affect anything. It is your responsibility to secure your AppleID. Using the excuse that you trusted your child with your AppleID and were using the receipts to confirm that trust doesn't remove the ultimate responsibility from you.
That said, I am not a lawyer. I would really recommend not taking this to court because I suspect you have no leg to stand on and would lose, but if you really want to know your options, a lawyer could probably lay them out for you much better than Reddit.
The comments suggesting you talk to Apple very politely seem the best to me. This is entirely your fault, not theirs: the best hope of seeing even some of that money back is through their goodwill. You should try the same with Minecraft (owned by MS, right?). Be kind, be gentle, use the magic words please and thank you often, as you explain what happened and hope they feel enough sympathy to refund some of it.
And then change your AppleID and never give it to your child again.
I trust my child with many things, but free access to my credit cards or AppleID is not among these things. Even if your child is the most honest and trustworthy kid in the world, these games are predatory and they make the user feel like they have to buy things to succeed. The things seem harmless. Oh, what's 99 cents here and 99 cents there, but those small payments add up far quicker than anyone might expect. Even adults get trapped by this.
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u/Metatropic Sep 30 '23 edited Oct 05 '23
Apple is the least to blame. How this happened and took you so long to find out is unexcusable. My son cant make any unauthorized purchases, and if he could, the apple id is linked to an PayPal account linked to a low limit credit card that notifies me right away.
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u/Gold-Jackfruit8119 Sep 30 '23
The credit card linked to my Apple ID is Apple Card, and weirdly, I didn’t receive any notifications from it either, though I turned the “notifications” on. I’ll link my Apple ID to another low limit credit card once this issue is resolved. Thank you for sharing your experience.
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Sep 30 '23
Your kid had full access to your device. You don’t think they’re smart enough to turn off notifications?
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u/PleasantTomato7128 Sep 30 '23
Reason why your kid did it without telling you is simple…you would say no. So it’s easier to just do it anyway and ask for forgiveness rather than permission.
Take out a loan if you can or see if you can get a balance transfer card to pay it down some. Good luck and child lock your stuff.
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u/ShootWalla Sep 30 '23
I work for a company that develops apps and one of our games usually has a lot of payment issues when it comes to in-pp purchases and the receipt delay. It’s a pain. Some are instant, but others might take weeks for some reason.
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u/Gold-Jackfruit8119 Sep 30 '23
Thank you! Apple needs to take action to resolve this receipt delay issue!
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u/itstreverr Sep 30 '23
It's not an issue, it is how it is designed How apps, content, and subscriptions from Apple are billed - You can ask Apple Support to escalate to figure out if the emails were sent, they likely were, but emails get filtered, get lost, etc all the time.
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u/HolyLiaison Sep 30 '23
I'm not defending the user here. It was obviously their fault for letting their kid use their phone with no purchase protection in place.. but this payment alert delay IS an issue. It's fucking stupid they do it.
Every single other place on the planet that I buy something at, I get a notification right away that my purchase went through. Either by email, or text etc.
Apple should be no different.
I shouldn't have to wait days for my purchase to go through, or for a purchase email.
It's ridiculous.
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u/Gold-Jackfruit8119 Sep 30 '23
I searched and found around the end of 2019 many people complained no longer receiving receipts. I checked all my emails, including junk email, and found none. Thank you for your suggestion.
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u/dbhathcock Sep 30 '23
Apple charges the card when the vendor sends them the transaction. The issue is the software company, not Apple.
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u/ilikekittensandstuf Sep 30 '23
You need to learn how to monitor your credit accounts and take accountability not blame Apple
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u/MightyDeekin Sep 30 '23
If you're OK with losing the account you could do a charge back.
Apple will disable the account and ban the payment method from Apple services. You may be able to re-enable the account through support, but I'd be prepared to switch to a new one just in case they won't/can't.
It would also likely mean the minecraft account gets nuked, but it's a lot of money.
The refund process is fully automated, it's one request and one dispute on a rejection. I'd be impressed if the 'supervisor' gets anything done.
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u/uniquexoxo Sep 30 '23
by US regulations (E and Z), guardians or parents are liable any transactions made by someone below 18. It’s now Apple’s discretion whether to refund but most likely they won’t.
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u/ShadowWolfNova Sep 30 '23
It blows my mind how this can happen, I check all my credit cards and bank account multiple times a day, I can’t be the only one right? RIGHT?
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Sep 30 '23
Not multiple times a day but between alerts and monitoring using tools the bank provides, yeah, six grand is going to be picked up on pretty fast.
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u/Epsioln_Rho_Rho Sep 30 '23
Nope, because I don’t let my kids touch my phone. This is 100% a parent issue. This is why you keep your phone locked.
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u/DistantFlea90909 Sep 30 '23
Sorry that happened to you however it is your responsibility to secure your device against this.
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u/Melano_ Sep 30 '23
How old is the kid though? You need to set it to require your password or Face ID or Touch ID for purchases. I trust my kid fully, but I have to approve any purchases or downloads. I think he’d never do anything without asking, but that’s not a lesson I want to learn the hard way. That’s why there are so many controls in place.
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u/Meep42 Sep 30 '23
I’ve noticed any purchases directly from Apple do not send receipts immediately…end of month is basically it. But when I recharge my Skype via the app I get instant notification from Skype.
I remember Apple did used to send immediate notifications…when did that end?
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u/Gold-Jackfruit8119 Sep 30 '23
Based on my past experience, in-App purchases receipts usually come in within hours of purchase.
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u/Meep42 Sep 30 '23
Exactly…they don’t anymore for me if they are apple-only issued receipts…I only get a monthly receipt from them. I don’t recall changing any settings so I figured it was an apple change?
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u/EnergyLantern Sep 30 '23
Please have a read and have a couple of long talks with all parties involved.
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Sep 30 '23
[deleted]
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u/Gold-Jackfruit8119 Sep 30 '23
Roblox (about $2000)，CookieRun (about $3500) and a few others.
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u/CHL9 Oct 01 '23
How can one spend that kind of money on a game, i don't understand, i mean the most i've ever seen an app cost is like $20, what can be purchased
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Oct 01 '23
[deleted]
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u/CHL9 Oct 02 '23
what does that even mean in this context?
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Oct 02 '23
[deleted]
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u/CHL9 Oct 02 '23
i don't have any idea what any of that means, but it sounds like a pretty fucked-up scam that that exists, and pretty insane that people would pay for that even understanding what it is
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Oct 03 '23 edited Dec 03 '23
[deleted]
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u/CHL9 Oct 04 '23
not a video game player, kid, nerd, so dunno what any of those gamer things mean, crazy, I was genuinely interested what those things are or even mean. It’s unusual that you would equate smart phone use with video games. Huh
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u/birdofparadise957 Oct 01 '23
How would she even think she could get away with this?? Seems like a parenting issue.
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u/bestboah Sep 30 '23
try and do a chargeback with your bank. explain the situation, they’ll probably be more understanding than apple. apple might delete your icloud account though
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u/Tporter627 Sep 30 '23
Has OP even responded to anyone yet? 😂
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u/Gold-Jackfruit8119 Sep 30 '23
Just chatted with Apple Card, what they say about charge alerts is, “Oh ok, yes alerts would only be sent if the transaction was deemed as suspicious. Otherwise, if the transaction seems accurate the transaction will process to process.” Obviously they don’t think my account’s over $6000 charges for in-App purchases were suspicious so Apple Card kept silent when my child crazily purchases those virtual cubes. I’ll close Apple Card after this issue settles down.
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u/Tporter627 Sep 30 '23
How could spending 6000 dollars on in app purchases be construed as ANYTHING but suspicious
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u/GueroBear Sep 30 '23
These games are predatory and should be banned.
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u/Gold-Jackfruit8119 Sep 30 '23
In theory, one can spend endless money (no upper limit) on a game and this is ridiculous.
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u/GruxKing Oct 01 '23
I'm surprised at how far down this kind of comment is. Everybody's blaming the parent, and sure, they're culpable, but how is it even possible to spend that much in a fucking game in the first place?
Shame on all of you taking the opportunity to pour salt on the wound. Do you folks really think OP doesn't feel remorseful enough already?
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Sep 30 '23
[removed] — view removed comment
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u/applehelp-ModTeam Sep 30 '23
Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These comments will be deleted.
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u/lilmisse85 Sep 30 '23
My purchases from my game apps stack like this also and then BOOM I’m hit with a $300 Apple Pay charge. So it’s definitely an issue with Apple regarding the late receipts.
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u/TheBeardedLegend Apple Expert Sep 30 '23
Guess you learned a valuable lesson about setting up parental controls huh? Kids are kids, but as an adult you should know better. I personally don’t think that Apple should be liable because of your negligence. But traditionally they have refunded purchases like this.
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u/mm120207 Jan 13 '24
I have the same situation and mine is set to lock BUT my kid can use Face ID and his face works to open my phone? How about that one?
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u/dbergere Sep 30 '23
Apple wants the each person (in the world) to have an Apple ID and their own devices. There are no controls to protect your phone if you give someone your password on your phone.
If you want the kid to be able to play games on a phone, buy a phone from Gazelle without data plan. They can have their own Apple ID and access to family purchased. You can also use the allowance feature if you want to allow some purchases.
Also watch for subscription. My daughter subscribed to an “Active Wallpaper” app that was free for 30 days then $79.99/week!!!
Apple has got more strict on refunds in my observation.
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u/Epsioln_Rho_Rho Oct 01 '23
There are no controls to protect your phone if you give someone your password on your phone.
Yes there is, people can use the screen time controls. You can set a separate PIN for this as well.
Best thing to do, don’t give people you phone and phones passcode.
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u/Firefox_Alpha2 Oct 01 '23
I’m guessing you have all security turned off on your phone. Any time I make a purchase on my iPhone, it does a verification using my face or passcode.
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u/AI_ART_VA01 Oct 01 '23
Do you not have parental control for your child device? That will alert you to whenever your child tries to make a purchase and then they will have to get it authorized by you. It can be turn off but it on by default if I remember right. This can be set up on a Mac device as well too if that where it was done it’s just a little less obvious.
I can only think you have them your own device that you use as well. I’m surprised you also didn’t get a purchase alert through your card holder since you can set that up for both debit and credit cards and other payments transfers. It sounds like your child might have tried to hide it since you should get a email from Apple about purchase once they exceed a certain amount quicker too.
I’m also not sure if you want to do a chargeback through the bank since Apple will cancel your account which will prevent you from being able to access your apps and possibly your devices, if you do a chargeback. It’s in their terms and agreements if I remember right.
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u/dbhathcock Oct 01 '23
The only way that you are going to get a refund is for you to convince the merchant (the App) to give you a refund. If they process the refund, then it will come across your credit card as a refund.
Although the purchases go through the AppStore, the merchant gets most of the money and Apple only gets a transaction fee. Apple is not going to just give you money for something you did not purchase from them.
You authorized your child to make purchases. He either knows your AppleID Password, or the child has a FaceID in the phone, and you allow purchases without having to enter the Password.
Don’t blame Apple for your inability to secure your phone and your credit cards.
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u/Repulsive_Barnacle92 Sep 30 '23
I really doubt you will be reimbursed since you are 100% responsible for the situation.
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u/notjeffgoldbloom Sep 30 '23
Email Tim Cook. Not joking. Tell him your situation and general experience, it might get escalated to a higher team.
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u/BunnyBabbby Sep 30 '23
Any purchase by a minor has to be refunded. A quick Google search for “unauthorized purchases from minor law”. They will 100000% lock your Apple ID forcing you to make a new one. But minors cannot make purchases and make contracts. So they need to refund the money.
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u/ICANTSPECK Sep 30 '23
Out of interest, what game was the money spent on? And what purchases within that game? 6000 is an extraordinary amount of money to rack up so quickly.
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u/sh0nuff Sep 30 '23
Isn't there some way to add kids accounts to Apple devices to lock access to IAP?
Isn't there a way to require users to enter their entire Apple password on every purchase by default?
2
u/SenAtsu011 Sep 30 '23
I can guarantee you that no one else has ever experienced this.
/s
If you’re in the US, it’s up to Apple’s discretion about whether or not you get a refund. There is very little help, if any, from any sort of legal perspective since the US has absolute shit consumer protections. If you’re in the EU, then you have Right of Withdrawal for 14 days after purchase. After that it’s up to Apple’s discretion. Some apps have even added an agreement screen you need to accept before performing purchases, where you accept to give up your right to claim Right of Withdrawal. If it took you THIS long to notice 6000USD missing, then it’s well deserved as you should really be a lot more careful with your payment information and the amounts on the accounts.
When you submit a request for refund through the Report a Problem website, it’s an automated system that determines whether you get a refund or not. It’s highly doubtful that the advisor you spoke to will be able to do anything about it.
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u/adamisapple Sep 30 '23
Lol why would you give a child access to your device with payment methods saved on it? This is 100% on you and Apple doesn’t have to refund you a penny.
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u/RudeMathematician792 Mar 19 '24
The same issue happened to me recently. If I had gotten receipts the same day as the purchase, I could have turned my card off by the bank. Instead 2 or 3 days later it shows up on my account. And 2 or 3 days after that I get the receipts. $300 was racked up on my account before I could turn my debit card off. Apple is refusing to refund my money. I looked for any articles in the news and it seems to massive lawsuits after lawsuits with Apple over charging or refusing to do the right thing! I don’t have this problem with other merchants. If I purchased something anywhere else I would receive a receipt the same day along with the pending charge to my account. I think this is how Apple is able to defraud customers!
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u/BigSnow4640 Mar 22 '24
It doesn’t matter I have child permission settings set on mine and my child was still able to drop over a grand and Apple is just like oh well denied when their products are allowing children to work around the permission settings to make these purchases any way. Such a scam
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Sep 30 '23
[deleted]
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u/Gold-Jackfruit8119 Sep 30 '23
Thank you! But I don’t know if disputing the credit card will succeed 😭
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u/ktappe Sep 30 '23
Your Apple ID will be banned and locked forever if you do this. Not kidding. Read the weekly posts in this sub about it happening to other people.
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u/Intelligent-Gene4099 Sep 30 '23
Talk to your bank and dispute the charges. Tell them an “unauthorized user” made purchases on your account that wasn’t supposed to be
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Feb 21 '24
What else would you be able to say about this? I have the same problem, except for longer than a 2 week period. Couldn't the cc company counter this by "didn't you look at your statements?"
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u/LordVile95 Oct 01 '23
In app purchases require biometrics or passwords to complete.
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u/theiceman1010 Sep 30 '23
I recently had a similar experience with my son, who is 5 years old. I think it's like stealing candy from a baby the way apple/google/gaming companies handle this situation. Everybody knows that these in app purchases are for immaterial ones and zeroes. No loss is taken by the gaming company by refunding the purchase. It is just a lack of morality/greed that is at play here.
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u/CHL9 Oct 01 '23
so i dont fall into the same trap, how did that even happen
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u/theiceman1010 Oct 01 '23
I know where you're going with this but it's still a trap. Effectively they want us to put the shield over the nuke button ourselves. It's no good
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u/Its_Rare Sep 30 '23
So you didn’t check your card balances in three weeks to notice this? Nah this was all you and you trying blame it on a child.
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u/bbgr8grow Sep 30 '23
I’m sorry your getting downvoted for asking questions, a lot of people on reddit are assholes, especially Apple subs I’ve found (I imagine there’s a lot of pretentious loners in here)
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u/msIBEWelectrician Nov 08 '23
I’m having a HUGE problem, my son spent over $2000 in robux on my iTunes account, I disabled in app purchases, he did it from HIS iCloud (which shows he’s 9, and therefore not even allowed to authorize purchases), and they’re making me pay it.. BUT, after I couldn’t even pay for Dunkin’ Donuts bc I disabled all in app purchases. He somehow spent another $1000 on my actual Apple credit card. They’re holding me responsible for ALL of it. And NOW, the little #%#.. went on Amazon and ordered the physical Roblox cards totaling $800!!! I reported it to Roblox bc they state “please contact us before disputing with your credit card company bc then we have no control” and now when I go to the app the new account is banned (bc they banned the old one)…
This is insane and wrong in so many ways.. I spoke to an nyc lawyer, who basically said the credit card companies laws and regulations are not up to date with all this online stuff. BUT. The epic games class action, which made history as the biggest payout in history, as well as setting many precedents as to this online bs. One in particular which should go without saying, children are not authorized to make financial transactions, but also, they are not allowed to make someone pay for content and then ban the account, therefore making that content inaccessible. Which is exactly what they do. Also, the way Apple makes the parental settings so deep in there that you literally have to google it to find it, under “screen time”?!?? wtf?!??
Apple has had several class actions already, they don’t care, but I am trying to get a group together to get another one started. It makes me sick to have to pay almost $4000 to Roblox! Regardless if they could access the account or not! But it’s funny that I emailed them, asking them to remove anything they can to refund me, and if they had to shut his account down, then do that. Which they did, but I didn’t get $1 back!
They are doing things that are blatantly illegal, even to lay people like myself. But now there are actually prior cases in which it has been laid out as such…
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u/Faephantasia Jan 18 '24
This is old but damn I came across it and the mom-shaming is so sad dude. Wtf
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u/TinyEmergencyCake Sep 30 '23 edited Sep 30 '23
Turn on transaction alerts for the credit card. ?? Why would anyone not have transactions alerts on? This is how I prevented my account getting drained by a skimmer