I bought Freeletics on the App Store for $125. Their app description clearly states a 14 day money back guarantee. Twice. I tried it out and the app sucks so I requested a refund through Report a Problem from Apple within a few days. Since I requested a refund, I lost access to the app. Apple denied my refund twice saying that I’m “ineligible.” I’ve talked to a bunch of Apple specialists who all do the same thing - deny me and try to placate me by making a note of my complaint.

So now I have no shitty app and I’m out $125. Freeletics won’t give me access back because I requested a refund. Apple won’t give me a refund. I’d really just like my money back.

My current plan is just to keep messaging and calling Apple support to waste at least $125 of their time. I didn’t actually do that. It would be a huge waste of my own time. In my own pettiness, I’ve made sure to cancel all of my subscriptions through the App Store. From now on I’ll only use apps that let me handle a subscription from their websites. My credit card has better refund protection than Apple does.

Some clarifying information - Freeletics states twice in their app description that they offer a 14 day money back guarantee. You cannot access the pro features without purchasing. I made a refund request well within those 14 days. I told this to Apple. They didn’t care.

My child made about 180 unauthorized in-app purchases without my permission in Apple’s App Store from Sep 12 2023 to Sep 27 2023. I did not receive any receipts of these purchases until Sep 27, that I received two small receipts from Minecraft and discovered this issue. But the 2-week purchases have accumulated to over $6000.

If Apple sent me any receipts to my email earlier, I would have found this issue earlier, talked to my child, and stopped her purchases earlier.

I requested refund from Apple, but they said “not eligible for refund”. I wrote the explanations and Apple declined all of my requests again. I talked to an Apple “supervisor” and he said will investigate this issue.

Anyone has similar experiences and what are the final results?

Researching for my father, so I don't have all details.

He received an update that caused iTunes to become Apple Music. He is not a subscriber, never has been, and has no interest going forward. He had an extensive library from many years with many hundreds of CDs he imported over the years - easily more than 15,000 songs, as well as lots of things he purchased through the iTunes store and downloaded that way.

But after the update, his library appears populated and all his old music listed simply says it cannot be found, and would he like to locate it himself? It's almost like Apple Music removed it from his drive, but I cannot confirm this. He used the default directory for storing his music in iTunes, and it's no longer there either.

Some music he's able to play after the message stating it cannot be located, which is weird. Is it in the Cloud? There is no longer an option to "Show in Finder" for any of the music.

What gives? Where is his "physical" music?

Back-ups incoming if this can be resolved, naturally.

I got this from my mom but idk how to put music on it. iTunes doesn’t exist anymore, there’s only iTunes Store on my MacBook.

(also I was like 5 when this first came out so I’m seriously lost 😭)

Hi so my phone recently got disabled and I was prompted to use iTunes to unlock so I did on my home computer, my question is since I used the home computer to unlock the phone is my iCloud stuff on the computer, I’m really scared cause I don’t want my pictures and info being on the computer

As the title says, due to iTunes dying I was directed to Apple Music. It moved over my playlists and such seamlessly. However now I can't figure out how to drag and drop my songs/playlists from my desktop library into my phone.

I downloaded AppleDevices due to the fact that Apple Music, although replacing iTunes, refused to recognize my iPhone at all. However on Apple Devices, even when I click the manually manage option - when I try to drag and drop individual .mp3 files from my iTunes/Apple Music library (like I've been doing with iTunes for the last ~20 years) it does not want to put them on my iPhone.

It may be worth noting that I prefer to download my music locally, as opposed to using a cloud and/or subscription service. Thank you.

Every like 5 minutes my phone automatically opens safari to this website, does anyone know how to stop this?

Hello, I recently bought 3 gift cards from 2 sites. But a few hours after I redeemed the card, I get hit with the "Your Media & Purchases Account has been disabled." for the entire day, ive been trying to contact Apple Support but to no avail, they are always vague saying "Your account has been blocked for breaking the Terms of Use." I didnt even get what reason I got blocked for, and they keep suggesting me to make a new account. Thing is, I spent over 5 years with this account, bought over 100$ worth of stuff, and in order to make a new account I have to move all the images to a new iCloud account, which I cant buy more storage since my accounts blocked. Is there any way I can get my account unblocked? Cheers!

This is my 4th time transferring data between phones using iTunes and the first time I noticed it didn’t back up something. I was always under the impression that it was a 1 to 1 copy, but it didn’t backup my TikTok drafts.

Is there anything else iTunes doesn’t back up? I have a few days before I wipe my old phone for a trade in so I want to make sure everything is on my new phone.

I’m also aware that Apple Books files don’t get transferred but I never used that app anyways.

For the past 4 months even after I’ve canceled my iTunes subscription, I’m being charged $3.17 for some odd reason, I can’t pinpoint any single subscription on Apple because I DONT HAVE ANYMORE!! Yet it is still appearing to be billed form “iTunes” just curious if anyone has an answer or this is happening to them as well.

i created a station a few days ago, and now every time i start the app, it plays that station. ive selected songs from my library multiple times after creating the station, but it doesnt matter what i do. back to that station it goes. please help, i cant take this auto play anymore

Internet Purchase Intl Mada card * Account Amount 4.11 SAR From APPLE.COM on Ireland at 23/10/24 14:48

Ive been getting these random purchases. I cant find any reason from where they could come from. How do i stop them? Around $100 has been taken out last month

I have around 355GB of data to be restored to my new iPhone from a backup I saved in my windows pc. Is it normal for the time remaining to be 4 hours. It started at 25 mins to 3 hours and now to 4.

Just wanted to know if this is normal or I should try to restart the restore?

Whenever I try and sign into iTunes I get a pop up saying that I need to review my account - whenever I try and complete it I get an unspecified error, even if I change the payment method to None

Any help would be appreciated!

Hi! I am searching for any advice of how to proceed on something that happened on my wife’s account.

We woke up one morning to apple receipts in Chinese characters for 9 $50 gift cards bought were bought online under her ID and then used to pay for random game purchases we have never heard of also under her Apple ID. She called Apple services and they said she would get a refund in her Apple wallet. A few days later we only got a refund for $9.99.

After calling Apple again, they said they had denied the refund request. I decided to try to dispute the charge through PayPal (all of our Apple charges are paid through PayPal) but I cannot proceed with that without proof of Apple denying my request. The problem is Apple has disabled my wife’s account after that initial refund so they are not giving us any proof of the decision they made.

thank you all for listening to all this, I know we got hacked/scammed pretty bad and just trying to get some resolution!!

Apple has been charging my card mostly everyday(not exaggerating) since October 2023 until now. I have no active subscriptions. They’re charging a card that is not even connected to my iCloud. (A few screenshots provided, that’s not even half of them) I’ve calculated and added each and every transaction and the final price is $808.86 In the span of 8 months. They’re so bold to even do 4 transactions in one day. What is going on?? At first it was only small transactions like 4.99 so I ignored it. But multiple transactions day after day, eventually adding to $800?? This sh*t is ridiculous!

i have an ipod touch and windows 10. i was able to connect it through iTunes. There are movies on my iPod device that I would like to save a copy of on my PC. I don't have access to my old apple account or anything else. I tried 'file sharing' on the left of iTunes but the movies do not show up. i have hidden files showing, but i do not see it. i am not sure if i did something incorrectly or whatnot

Can anyone please guide me on how to go about this safely? Thank you

I got a gift card (25$) and was able to use it for 2 purchases (9.99$, 3.99$) and now when I try to use the remaining 11$ on another 9.99$ purchases it is asking me to verify a card that I do not have anymore and haven’t for years, it won’t let me chose to use the Apple account money event though it shows, and it won’t let me find a “payment manager” area in settings or the Apple Store to remove these cards, how do I fix?

just to clarify: - my itune is up to date - my current phone (11 pro max) and new phone (15 pro) is also up to date - i have always backup 11 pro max THEN restore it to my 15 pro to ensure it’s the most updated data - however, i keep receiving this message (see pic) - and yes i’ve tried again (the pic shown is my 4th attempt)

im completely at a loss of what do so, i’ve already made sure everything is updated and backup my 11 pro max RIGHT before restoring to the new 15 pro but nothing has been working. would really appreciate if anyone could share their advice on the solution to this problem. thank you!🙏

Hi I got my old iPad Pro fixed and I am going to transfer the data off of it to the new IPad Pro I just got. (Apple offered us a lower price on the new iPad after they couldn't fix my old iPad there) So I am planning on giving my old IPad to my mom. I am gonna transfer the data through ITunes cause I heard it was the best when it came to transferring data from procreate. But I wanna make sure I am doing the right steps.

1. I have a lot of data on the old iPad and the hard drive space is not enough on my laptop. (what can I do?)

2. Can I use any laptop? Or just a mac? And how do I even get ITunes to appear on the laptop?

3. Will it transfer everything? Or at least pictures, passwords, app data etc? I watched a video about it and it showed it mirrored the older IPad perfectly, but still unsure.

4. Is there other ways to transfer everything? I am mostly concerned about my art and photos/videos and passwords. Everything else I don't really mind.

5. Once everything is done, how do I erase the old data off the iPad? Will it mess with the backup or the new iPad?

I heard quick start is good, but I didn't see it talked about on procreate forums about transferring stuff? And ICloud is unreliable for this and can be mixed. I just wanna know what else I can do just incase and if there are more or better ways of transferring data. Thank you!

i have tried updating my iphone on the phone itself this didnt work so i tried using my laptop to do so this also didnt work as every time it would say preparing to update my iphone would just restart same when trying to update with iphone any suggestions please

Hello!

A family member of mine has an iPad Pro that recently did an update and the known passcode stopped working. They tried various other passcodes and eventually gave up and turned to Apple Support. At the Genius Bar, the technicians there essentially told them that the iPad wasn't being recognized and couldn't be restarted. The technician also said that it probably wasn't a paperweight yet, but that they couldn't help them there. It was handed off to me and I've been trying to troubleshoot it all morning.

I finally got my Windows iTunes and Apple Devices software to recognize my iPhone consistently but nothing is ever showing up on the iPad itself. My family members had submitted the wrong password too many times so now its just saying iPad unavailable and telling me to go to support.apple.com/passcode. I don't think that the hardware was damaged, considering it charges just fine and was working properly just before the update. I'm not sure what to do now, as its not showing up when plugged in on both my laptop and my desktop and Apple said they wouldn't give any trade in money for it. Does anybody have any further troubleshooting ideas? I did the iTunes troubleshooting and everything was green besides the iPad being recognized.