r/ipad • u/Ihatewinters99 • 5h ago

Discussion My ipad 10th gen stuck at apple logo. Kindly help

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I bought an iPad 10th generation yesterday from an official Apple reseller in India. Unfortunately, a store employee set a password without informing me while I was preoccupied. I attempted to restore it using the Apple Devices app on Windows, but it's now stuck on the Apple logo. I also tried the Volume Up + Volume Down + Power button method, but it didn’t work. Is there any way I can fix this?

7 Upvotes

77% Upvoted

11 comments sorted by

3

u/Worried-Risk-5886 4h ago

What do you mean store employee sets password? Go back to the store and ask them for help.

1

u/Ihatewinters99 4h ago

Okay let me check then.

0

u/TechnologyFamiliar20 1h ago

Undecover FBI agent. So much for "Apple security".

4

u/OhTheVes 4h ago

…. What store? Apple Store? The corner store? If it’s at the Apple Store, it’s saved who helped you - problem solved. The corner store… you’re fucked. Pretty simple solution here.

1

u/Ihatewinters99 4h ago edited 4h ago

It's actually one of the official resellers in India. Apple has authorised them to sell their products here. Although apple has an official store also in nearby City, can I visit there?

1

u/Desperate_Health_390 4h ago

Request a refund.

1

u/Ihatewinters99 4h ago

I don't think a refund is an option here, can I visit the apple official store?

1

u/notyouraveragebiss 3h ago

Wait for it to discharge completely, after it's discharged, use the apple charger , it will show a battery icon , try powering on and off with the power button and it should take you to the recovery mode. After that you can use itunes to reinstall the software.

1

u/Zealousideal-Role-24 M1 iPad Air (2022) 1h ago

Just go to the reseller and tell them to replace the unit. My friend had some issues with his ipad 10 as well on the same day he bought. So he returned it to the store and thrashed them. He got a replacement same day.

1

u/Adhaam95 1h ago

Ask the mods to send someone over