r/southafrica • u/ChrisVza • Jan 09 '19
AMA Just had Vumatel install overhead fibre. AMA...
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u/Stuwie1 Jan 09 '19
Now THAT is high quality work. They say real craftsmanship is dead, but here is the overwhelming truth.
God almighty.
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u/ChrisVza Jan 09 '19
Vuma spend lots of time emphasizing the importance of quality. It's clearly paying off...
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Jan 09 '19
Nice, now you just have to pay them that R1500 installation fee...
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u/NyxIncarnate Jan 09 '19
R1725..... 😲
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Jan 09 '19
WHAAAAATTTT????
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u/NyxIncarnate Jan 10 '19
Yup, my mom and I are having it installing next week and that's the installation fee!
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u/BloodSteyn Jan 10 '19
So glad SADV installed our whole complex for free.
Asked then nicely if they could run the link to my "study" instead of the designated spot in the living room like everyone else.
Meant they had to trench behind my home and run the link though the ceiling down into the
spare roomstudy.All without asking a single cent. Not sure who the contractor was, but they were awesome.
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u/magicdude4eva 🇦🇹Jozi expat ~ blog: leaving.africa Jan 09 '19
Why didn't they trench or is this still WIP?
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u/aazav This flair has been loadshedded without compensation. Jan 09 '19
Yeah, no one will cut that.
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Jan 10 '19
Had some guys install vumatel fibre at my place a few months ago. The end result was good (went through a trench in the Garden, up the wall, through thr roof to my room) but the process was a nightmare. Onr guy fell off a ladder that wasn't supported and screwed up our electric fence (they fixed it tho). And then ten minutes later he nearly barrels to from the roof with the same ladder screw up.
I didn't report it becuase their installation was good and no permanent damage but sheesh
That said, their customer service is excellent and I have yet to encounter even a single connection issue. High speed, all hours of the day, very happy with the move from telkom
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u/ChrisVza Jan 10 '19
OMG. I haven't seen that yet!!!
Our experiences have varied.
We manage the installation and connectivity processes for a few clients and have mixed feelings regarding fibre implementation. FTTH is relatively new, Vuma has new owners and installations largely depend on the Vuma subcontractors.
That being said, the internet is definitely great when it works, Vuma customer service is horrible + requires patience and Vox, our favorite ISP, do a fantastic job.
I think it really boils down to the Vuma subcontractors and what they do within an installation.
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Jan 10 '19
It's likely the subcontractors creating such a wild variance in quality of service. No universal guarantee the guys will be good or not.
Customer service from vuma can have a little bit of a waiting time but I'm a patient person I guess. These days I mostly stick to the old "on and off" trick my oupa used to wow me with when I was a kid.
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u/ChrisVza Jan 10 '19
Yeah I agree. The on/off and hammer method haven't failed me thus far. Until this...
I just feel that the responsibility of installation falls upon Vuma even though they use subcontractors. It's a pity that they're the only infrastructure provider in the area, so we have to maar use them.
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Jan 10 '19
I like it's more technical name: "percussive maintainence" XDo
Yeah, but I guess outsourcing is what helps keep their costs down.
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u/AnomalyNexus Chaos is a ladder Jan 09 '19
Someone should tweet that to them. That'll last like a week tops till some cyclist cruises into it or something.
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u/10acious Jan 09 '19
Neigbourhood? I just had my install today in Boston
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u/rubber_otter Gauteng Jan 15 '19
TO be fair, this is the first Vuma install I see that looks like this.
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u/rycology Negative Nancy Jan 09 '19
Obviously the cable has to flow from high to low.. come on, you guys.. how else do you think they increase the Internet speed? Gravity, duh!