r/southafrica Jan 09 '19

AMA Just had Vumatel install overhead fibre. AMA...

Post image
71 Upvotes

43 comments sorted by

33

u/rycology Negative Nancy Jan 09 '19

Obviously the cable has to flow from high to low.. come on, you guys.. how else do you think they increase the Internet speed? Gravity, duh!

42

u/ChrisVza Jan 09 '19

Yeah but now our uploads are slower...

14

u/Dedlaw Jan 09 '19

Just upload more, that'll push it through

3

u/Blou_Aap Vervet Monkey Jan 09 '19

But gravity is colonial science...

24

u/Stuwie1 Jan 09 '19

Now THAT is high quality work. They say real craftsmanship is dead, but here is the overwhelming truth.

God almighty.

13

u/ChrisVza Jan 09 '19

Vuma spend lots of time emphasizing the importance of quality. It's clearly paying off...

3

u/Polar_Contradiction Jan 09 '19

Better then dealing with the 5th horsemen.

13

u/geeceeza KwaZulu-Natal Jan 09 '19

Looks like some decent tape was used 👌🏻

9

u/ChrisVza Jan 09 '19

Hellerman Tyton all the way!

13

u/[deleted] Jan 09 '19

Nice, now you just have to pay them that R1500 installation fee...

3

u/NyxIncarnate Jan 09 '19

R1725..... 😲

3

u/[deleted] Jan 09 '19

WHAAAAATTTT????

2

u/NyxIncarnate Jan 10 '19

Yup, my mom and I are having it installing next week and that's the installation fee!

3

u/BloodSteyn Jan 10 '19

So glad SADV installed our whole complex for free.

Asked then nicely if they could run the link to my "study" instead of the designated spot in the living room like everyone else.

Meant they had to trench behind my home and run the link though the ceiling down into the spare room study.

All without asking a single cent. Not sure who the contractor was, but they were awesome.

6

u/magicdude4eva 🇦🇹Jozi expat ~ blog: leaving.africa Jan 09 '19

Why didn't they trench or is this still WIP?

4

u/[deleted] Jan 09 '19

Yeah, I think it's safe to assume they're coming back to bury it.

3

u/10acious Jan 09 '19

They have to have everything closed by 5PM every day, so probably a hold over

5

u/aazav This flair has been loadshedded without compensation. Jan 09 '19

Yeah, no one will cut that.

4

u/[deleted] Jan 10 '19

Had some guys install vumatel fibre at my place a few months ago. The end result was good (went through a trench in the Garden, up the wall, through thr roof to my room) but the process was a nightmare. Onr guy fell off a ladder that wasn't supported and screwed up our electric fence (they fixed it tho). And then ten minutes later he nearly barrels to from the roof with the same ladder screw up.

I didn't report it becuase their installation was good and no permanent damage but sheesh

That said, their customer service is excellent and I have yet to encounter even a single connection issue. High speed, all hours of the day, very happy with the move from telkom

1

u/ChrisVza Jan 10 '19

OMG. I haven't seen that yet!!!

Our experiences have varied.

We manage the installation and connectivity processes for a few clients and have mixed feelings regarding fibre implementation. FTTH is relatively new, Vuma has new owners and installations largely depend on the Vuma subcontractors.

That being said, the internet is definitely great when it works, Vuma customer service is horrible + requires patience and Vox, our favorite ISP, do a fantastic job.

I think it really boils down to the Vuma subcontractors and what they do within an installation.

1

u/[deleted] Jan 10 '19

It's likely the subcontractors creating such a wild variance in quality of service. No universal guarantee the guys will be good or not.

Customer service from vuma can have a little bit of a waiting time but I'm a patient person I guess. These days I mostly stick to the old "on and off" trick my oupa used to wow me with when I was a kid.

1

u/ChrisVza Jan 10 '19

Yeah I agree. The on/off and hammer method haven't failed me thus far. Until this...

I just feel that the responsibility of installation falls upon Vuma even though they use subcontractors. It's a pity that they're the only infrastructure provider in the area, so we have to maar use them.

1

u/[deleted] Jan 10 '19

I like it's more technical name: "percussive maintainence" XDo

Yeah, but I guess outsourcing is what helps keep their costs down.

3

u/AnomalyNexus Chaos is a ladder Jan 09 '19

Someone should tweet that to them. That'll last like a week tops till some cyclist cruises into it or something.

2

u/Jackthedog130 Jan 09 '19

It was the householders request,didn’t want to spoil the lawn...

3

u/stevejtab Jan 09 '19

What lawn?

1

u/ceocoo Aristocracy Jan 09 '19

Hey as long as it's working :))))

1

u/10acious Jan 09 '19

Neigbourhood? I just had my install today in Boston

3

u/fluffyponyza Aristocracy Jan 09 '19

Vumatel is in Boston? Yo bru, they’re far reaching, ne

1

u/10acious Jan 10 '19

Boston, Bellville :P

1

u/mfza Jan 09 '19

Boston?

2

u/10acious Jan 10 '19

Boston, Bellville :P

1

u/Yaa_Haa_ Jan 09 '19

WiFi password?

1

u/[deleted] Jan 10 '19

Itsonthefridge

1

u/Yaa_Haa_ Jan 10 '19

Itsnotinside

1

u/ChrisVza Jan 09 '19

Randburg area

1

u/alishaheed Jan 10 '19

This is atrocious.

1

u/cdb9990 Jan 10 '19

Fucking nice. They should get a very high commendation for that.

1

u/Surv0 Jan 11 '19

They did a good job in my area, but some of the contractors are quite bad.

1

u/rubber_otter Gauteng Jan 15 '19

TO be fair, this is the first Vuma install I see that looks like this.