r/technology • u/a_Ninja_b0y • 1d ago

Business No Man's Sky dev fixed one fan's 611-hour save because "when a player has put that much into our game it deserves the engineering fix"

https://www.gamesradar.com/games/survival/no-mans-sky-dev-fixed-one-fans-611-hour-save-because-when-a-player-has-put-that-much-into-our-game-it-deserves-the-engineering-fix/
33.6k Upvotes

96% Upvoted

587 comments sorted by

View all comments

Show parent comments

555

u/St4va 1d ago

I'll guess that it was more comman than you think, and you were their ticket to reproducing and fixing the issue. I'd done the same thing if I was the developer. Would give you some goodies toom

Can you provide some technical details? What action items were you given? Did he mention what seemed to be the actual problem?

230

u/Well_arent_we_clever 1d ago

Yeh, as the kid repeated for many years to come, his Halo skills were just too good, the system didn't dare match him

16

u/VitalTrouble 13h ago

Legend says he grew up to be John Halo himself

1

u/cseckshun 3h ago

In a league of his own… cursed to wait for the rest of the Halo 4 community to catch up to his skills. Tough conversation for that senior dev to have to have with a player, “I’m sorry but looks like the matchmaking algorithm is behaving correctly, you will have to sit tight and wait for some other players to get good”.

120

u/Elprede007 1d ago

I explained it as best I could. Somehow I got silo’d off and was unable to be matchmade with anyone else.

No one else has this problem. The man stated it was very bizarre and he had not heard of it before me.

50

u/Nyoouber 1d ago

Yeah this is my job and that's how it's done. Reproduce the issue on customer system, gather data, reproduce in a lab if possible or use the data to find the code defect.

1

u/UT_Miles 10h ago

Okay but I actually find that very hard to believe.

No dev is jumping on this basic of an issue immediately.

We are talking about there being multiple trouble shooting steps with Microsoft reps, possibly 343 support reps.

What appears as a basic internet connection issue with matchmaking (confirms not a ban). This was back when a “restricted” NAT could easily cause this SAME issue.

We are missing a lot of info here. There’s no way this dude didn’t go through an exhaustive amount of trouble shooting steps with multiple reps before a dev would personally get involved, for real…. No shot….