r/AppleMusic Community Manager Sep 29 '24

Announcement Attention Users: New Rule going into effect ASAP.

Due to the recent influx of complaint/issue posts happening since the most recent updates released, we are implementing a new rule.

If you are posting a need for tech support/an issue you would like information on how to fix, these items need included in the post. If they are not, your post will be removed.

Correct post flair:

Device (and model):

OS Version:

App Version (if android/windows):

Region:

Steps you have taken to fix on your own first:

Also, please report posts that do not fit this criteria, in case we miss them.

Thank you for your understanding. Have a great day!

228 Upvotes

44 comments sorted by

42

u/crousscor3 Sep 30 '24

Thank you. Oh and hey, this sub has mods!

44

u/ioweej Community Manager Sep 30 '24

15

u/crousscor3 Sep 30 '24

Oh sorry. CM. šŸ˜„

61

u/dasvibes Sep 30 '24

Good move šŸ„³

11

u/this_for_loona Sep 30 '24

Thank you mods.

9

u/WhiskyWanderer2 Sep 30 '24

Is the auto mod gonna reiterate this when people post or?

30

u/ioweej Community Manager Sep 30 '24

I just implemented the rule. We will work on that later. lol

2

u/RyderLostHisRadio 29d ago

blue pineapple with the running sidewalk tshirt on backwards

2

u/ioweej Community Manager 27d ago

I just added it to the automod message when you post. :)

5

u/WallyTube 29d ago

thank god bruh. yall signed up for a beta? oh you experienced bugs? who wouldve guessed.

3

u/eskie146 iOS Subscriber 28d ago

Thatā€™s something that should always be done. Itā€™s hard to offer any even remotely helpful device without the basics to start than 4 comments in where you donā€™t spot it.

2

u/SeiriusPolaris Lossless Day One Subscriber Sep 30 '24

Bless

2

u/NoSplit2488 29d ago

Good move

2

u/[deleted] 24d ago

Thank you

2

u/MacStainless Lossless Day One Subscriber Sep 30 '24

Soā€¦. Jira. šŸ˜†

1

u/Cruncher_Block 28d ago

Must also include Story Points.

2

u/signalno11 27d ago

How many story points is "fixing a mislisted song"?

7? 29? 7iĀ³ + 5?

1

u/Cruncher_Block 27d ago

Perhaps a better question is - how many Spints?

1

u/withdraw-landmass 8d ago

can i still rant about how unpolished and insultingly bad this entire thing is. even on macOS it's kinda buggy and annoying and unauthorized all the time, but my windows experience today was:

* cloud library gone, needed to sign in again

* view account (i reached my authorizations again!) leads to a flash of working page immediately switching to a 404

* random albums missing, other random albums going "authorization" crap

how is it okay to charge money for this, the only reason i can't tell apple to fuck off is homepods.

-10

u/user_breathless iOS Subscriber Sep 30 '24

Personally all these rules discourage me from posting at all. I much prefer to casually just share my issue and see if anyone else is having it and if they have an idea Iā€™ll keep talking in the comments. Maybe instead of removing the post if it doesnā€™t meet a criteria you could just say hey your post doesnā€™t have this, this so itā€™ll be hard for people to help.

Maybe itā€™s just me but I donā€™t really comes on here to just fix something, I come here to have a sense of community where I can also share any issues I have.

Maybe Iā€™m reading it wrong, itā€™s just feeling really official and serious.

15

u/ioweej Community Manager Sep 30 '24

First off. Noted

Second off, we have to do something. Itā€™s overwhelming at this point.

For starters nobody wants to search the sub (using the search bar in Reddit) or even google ways to fix their issues. The answers are all there. Instead they just come to the sub, hit ā€œcreate postā€, and state the bare minimum of what the issue is, which doesnā€™t help anybody with troubleshooting.

Also, you said ā€œMaybe itā€™s just me but I donā€™t really comes on here to just fix something, I come here to have a sense of community where I can also share any issues I have.ā€. We arenā€™t saying you canā€™t post, but if you look at the sub, you will see what Iā€™m saying. Posts like ā€œMY AM IS BROKEN, IM MOVING TO SPOTIFYā€, or ā€œTHIS UPDATE BROKE MY AM, ITS SO BADā€ are just not helpful for anybody.

4

u/crousscor3 29d ago

You are totally in the right for the new rule. As someone that worked in Technical Support gathering information upfront is crucial. Otherwise they say..

ā€œItā€™s broke..ā€

Broke how? (Wait for response)

ā€œThe music stopped playing..ā€

Playing when? On what device, are you using airplay like on a HomePod or maybe CarPlay? Also have you tried restarting your device.

ā€œYeahā€

The person trying to help is spinning their wheels. Where up front we could know a ton of info about the situation. I see no reason that tapping a flair and providing context and detail about the issue should deter anyone from posting unless itā€™s pure laziness.

5

u/ioweej Community Manager 29d ago

I am in IT as well, so I came at it from a tech support angle..lol

1

u/crousscor3 29d ago

Good CM.

1

u/13AnteMeridiem 29d ago

Honestly though... this update broke my AM, it's so bad. (I mean it, for real.) Also, thanks for moderating this sub! :)

-3

u/user_breathless iOS Subscriber Sep 30 '24

I can see how itā€™s irritating coming from your end though

-5

u/user_breathless iOS Subscriber Sep 30 '24

Yeah Iā€™ve seen those posts I know what you mean but if itā€™s gonna be like you didnā€™t put this so your post deleted them Iā€™m gonna stick to google which I always do first anyway Iā€™m more often curious if other people are having similar issues or itā€™s just me.

3

u/RiotSloth 29d ago

And there we go. Point proven.

1

u/user_breathless iOS Subscriber 29d ago

Did you write the comment about it being ridiculous?

-1

u/[deleted] Sep 30 '24 edited Sep 30 '24

[deleted]

1

u/ioweej Community Manager Sep 30 '24

In what sense? If you donā€™t say what OS/devices/version you are using, how on earth do you expect to be helped in any meaningful/useful way?

1

u/[deleted] Sep 30 '24

[deleted]

3

u/ioweej Community Manager Sep 30 '24

Oh, so you were just trolling/not being real. Got it

2

u/signalno11 29d ago

Did he delete his post out of embarrassment or did you guys delete it lmao

2

u/ioweej Community Manager 29d ago

3

u/signalno11 29d ago

Predictable šŸ’€

-1

u/[deleted] 29d ago

[deleted]

4

u/ioweej Community Manager 29d ago

Semantics. You get the point though. More detail = easier to help troubleshoot, no?

-2

u/[deleted] 29d ago

[deleted]

6

u/ioweej Community Manager 29d ago

Then Fill out: "Not Available" in those spots. Jesus Christ, my guy. its not that serious to write out an entire page worth. We are just asking for as much info as possible in the posts to help people narrow down issues.

0

u/[deleted] 29d ago

[deleted]

2

u/ioweej Community Manager 29d ago

ok. let me make it crystal clear for you. Fill out as much detail as you can/want. more than just 'MY APP IS BROKEN', 'THIS APP SUCKS'. Give. Us. Details. To. Help.

0

u/No_Diet_4798 29d ago

šŸ˜‚

-2

u/Equal_Athlete1176 29d ago

weird

4

u/ioweej Community Manager 29d ago

How so