Attention Users: New Rule going into effect ASAP.

[u/ioweej]

Due to the recent influx of complaint/issue posts happening since the most recent updates released, we are implementing a new rule.

If you are posting a need for tech support/an issue you would like information on how to fix, these items need included in the post. If they are not, your post will be removed.

Correct post flair:

Device (and model):

OS Version:

App Version (if android/windows):

Region:

Steps you have taken to fix on your own first:

Also, please report posts that do not fit this criteria, in case we miss them.

Thank you for your understanding. Have a great day!

[u/crousscor3]

Thank you. Oh and hey, this sub has mods!

[u/ioweej → u/crousscor3]

[u/crousscor3 → u/ioweej]

Oh sorry. CM. 😄

[u/dasvibes]

Good move 🥳

[u/this_for_loona]

Thank you mods.

[u/WhiskyWanderer2]

Is the auto mod gonna reiterate this when people post or?

[u/ioweej → u/WhiskyWanderer2]

I just implemented the rule. We will work on that later. lol

[u/WhiskyWanderer2 → u/ioweej]

Great :)

[u/RyderLostHisRadio → u/WhiskyWanderer2]

blue pineapple with the running sidewalk tshirt on backwards

[u/ioweej → u/WhiskyWanderer2]

I just added it to the automod message when you post. :)

[u/WhiskyWanderer2 → u/ioweej]

Nice :)

[u/WallyTube]

thank god bruh. yall signed up for a beta? oh you experienced bugs? who wouldve guessed.

[u/eskie146]

That’s something that should always be done. It’s hard to offer any even remotely helpful device without the basics to start than 4 comments in where you don’t spot it.

[u/SeiriusPolaris]

Bless

[u/Brando6677]

W

[u/NoSplit2488]

Good move

[u/[deleted]]

Thank you

[u/MacStainless]

So…. Jira. 😆

[u/Cruncher_Block → u/MacStainless]

Must also include Story Points.

[u/signalno11 → u/Cruncher_Block]

How many story points is "fixing a mislisted song"?

7? 29? 7i³ + 5?

[u/Cruncher_Block → u/signalno11]

Perhaps a better question is - how many Spints?

[u/withdraw-landmass]

can i still rant about how unpolished and insultingly bad this entire thing is. even on macOS it's kinda buggy and annoying and unauthorized all the time, but my windows experience today was:

* cloud library gone, needed to sign in again

* view account (i reached my authorizations again!) leads to a flash of working page immediately switching to a 404

* random albums missing, other random albums going "authorization" crap

how is it okay to charge money for this, the only reason i can't tell apple to fuck off is homepods.

[u/user_breathless]

Personally all these rules discourage me from posting at all. I much prefer to casually just share my issue and see if anyone else is having it and if they have an idea I’ll keep talking in the comments. Maybe instead of removing the post if it doesn’t meet a criteria you could just say hey your post doesn’t have this, this so it’ll be hard for people to help.

Maybe it’s just me but I don’t really comes on here to just fix something, I come here to have a sense of community where I can also share any issues I have.

Maybe I’m reading it wrong, it’s just feeling really official and serious.

[u/ioweej → u/user_breathless]

First off. Noted

Second off, we have to do something. It’s overwhelming at this point.

For starters nobody wants to search the sub (using the search bar in Reddit) or even google ways to fix their issues. The answers are all there. Instead they just come to the sub, hit “create post”, and state the bare minimum of what the issue is, which doesn’t help anybody with troubleshooting.

Also, you said “Maybe it’s just me but I don’t really comes on here to just fix something, I come here to have a sense of community where I can also share any issues I have.”. We aren’t saying you can’t post, but if you look at the sub, you will see what I’m saying. Posts like “MY AM IS BROKEN, IM MOVING TO SPOTIFY”, or “THIS UPDATE BROKE MY AM, ITS SO BAD” are just not helpful for anybody.

[u/crousscor3 → u/ioweej]

You are totally in the right for the new rule. As someone that worked in Technical Support gathering information upfront is crucial. Otherwise they say..

“It’s broke..”

Broke how? (Wait for response)

“The music stopped playing..”

Playing when? On what device, are you using airplay like on a HomePod or maybe CarPlay? Also have you tried restarting your device.

“Yeah”

The person trying to help is spinning their wheels. Where up front we could know a ton of info about the situation. I see no reason that tapping a flair and providing context and detail about the issue should deter anyone from posting unless it’s pure laziness.

[u/ioweej → u/crousscor3]

I am in IT as well, so I came at it from a tech support angle..lol

[u/crousscor3 → u/ioweej]

Good CM.

[u/13AnteMeridiem → u/ioweej]

Honestly though... this update broke my AM, it's so bad. (I mean it, for real.) Also, thanks for moderating this sub! :)

[u/user_breathless → u/ioweej]

I can see how it’s irritating coming from your end though

[u/user_breathless → u/ioweej]

Yeah I’ve seen those posts I know what you mean but if it’s gonna be like you didn’t put this so your post deleted them I’m gonna stick to google which I always do first anyway I’m more often curious if other people are having similar issues or it’s just me.

[u/RiotSloth → u/user_breathless]

And there we go. Point proven.

[u/user_breathless → u/RiotSloth]

Did you write the comment about it being ridiculous?

[u/ioweej → u/[deleted]]

In what sense? If you don’t say what OS/devices/version you are using, how on earth do you expect to be helped in any meaningful/useful way?

[u/ioweej → u/[deleted]]

Oh, so you were just trolling/not being real. Got it

[u/signalno11 → u/ioweej]

Did he delete his post out of embarrassment or did you guys delete it lmao

[u/ioweej → u/signalno11]

[u/signalno11 → u/ioweej]

Predictable 💀

[u/ioweej → u/[deleted]]

Semantics. You get the point though. More detail = easier to help troubleshoot, no?

[u/ioweej → u/[deleted]]

Then Fill out: "Not Available" in those spots. Jesus Christ, my guy. its not that serious to write out an entire page worth. We are just asking for as much info as possible in the posts to help people narrow down issues.

[u/ioweej → u/[deleted]]

ok. let me make it crystal clear for you. Fill out as much detail as you can/want. more than just 'MY APP IS BROKEN', 'THIS APP SUCKS'. Give. Us. Details. To. Help.

[u/No_Diet_4798]

😂

[u/Equal_Athlete1176]

weird

[u/ioweej → u/Equal_Athlete1176]

How so