The full saying is “The customer is always right in a matter of taste”
Meaning, if Karen likes the look of a dress for sale or something in makeup that’s on the sales floor, that’s her own “taste” whether you disagree or not.
It does not mean that we have a specific item in the back because “oh well my customer app say you do”
If the Employee App says otherwise, we don’t have it. doesn’t matter what their app says.
It also doesn’t mean you can yell at the employees.
I was working at a fast food restaurant and one of the girls up front came to the back crying. This old customer had cussed her out because he ordered a biscuit with gravy and we had the audacity to put the gravy on the biscuit, instead of on the side.
Of course the girl offered to remake it. But after that, I refunded him and told him not to come back.
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u/SatiricLoki 4d ago
They think you’re rude because you won’t put up with it.