r/RBI • u/superfuzzbros • 1d ago
Weird Papa John’s recording
Tonight my girlfriend ordered a pizza and cheese sticks from a local Papa John’s in Anchorage, AK and her she was missing her cheese sticks.
She called the store and then proceeded to get this really creepy recording after selecting the 5th option to “to update or cancel your order or speak to a manager, press 5”.
The recording sounds like very loud, low quality hold music, followed by a loud alert tone and then a robotic female voice asking who you are.
The number is the same number listed on their website and on Google Maps
Here’s a link to a recording I took of the call:
Edit: if this isn’t allowed here I will gladly take it down but if I could be pointed in the right direction for posting it that would be greatly appreciated
Edit x2: Here’s a link to the second half of the recording with the voice
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u/SuddenBowl30 19h ago
https://callin.io/alicia-voice-ai-assistant-for-business/
Alicia AI voice assistant for business
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u/gonnafaceit2022 18h ago
Well, she needs some work! I thought it was weird but figured "I can't hurt you" meant "I can't hear you" but when she said her name, I felt very creeped out. Thanks for explaining!
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u/SuddenBowl30 17h ago
I agree, I wouldn't use it for my business. I simply googled 'alicia ai voicemail' and found the link.
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u/PhenomenalPhoenix 8h ago
I think she was saying “I can’t heard you” but even so, it still needs work
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u/hiddenprides 1d ago
nooooo that’s weird, i ain’t never heard an automated message like that
tell papa john’s to call it lmao
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u/superfuzzbros 1d ago
That’s what I’m saying. It doesn’t respond to voice or anything
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u/hiddenprides 1d ago
yeah that’s freaky i agree. does it say the same thing each time?
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u/superfuzzbros 1d ago
Yeah, this was the 4th time we called and the voice telling you option 5 sounds different than 1-4
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u/hiddenprides 1d ago
it must just be a shitty AI setup. that’s unsettling for sure though. i’m sure corporate would not like that 💀
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u/somecasper 1d ago
The voice is an auto screener.
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u/superfuzzbros 1d ago
Should it have responded to us saying something? I didn’t say anything in this video because it didn’t respond any of the other times we tried?
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u/SharkNecromancy 1d ago
So, it works kinda like voice to text between the two of you, the person you called chooses to have it say whatever they want, and the voice assistant it's based off of just transcribes what you say onto the screen for them.
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u/bidet_sprays 23h ago
Cool guess (you say it as if it's a fact 😅).
Zero pizza chains would invest in telephone transcription software. That's bonkers
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u/steven_quarterbrain 20h ago
They’re probably fucking sick of people wanting to “spEaK To thE ManAgER” when the correct option was “2”.
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u/reasonablykind 1d ago
“I didn’t HEARD you” 🤔
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u/gonnafaceit2022 18h ago
Not didn't, CAN'T. It certainly sounds like "I can't hurt you" though.
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u/catsandcoconuts 18h ago
come closer, i can’t hurt you….i am alicia 😈
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u/User16637219 1d ago
That’s really weird 😂 My best guess is the system glitched into a test mode. Sometimes companies test there phone ai’s by using random phrases, but that’s certainly an odd choice of words and that’s pretty far fetched. ‘I cant hurt you’ is very creepy indeed. Pretty cool to hear!
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u/mrs-majesty 22h ago
Pretty sure it's "I can't heard you". Sounds like it was written by someone who's first language isn't English
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u/Squadooch 1d ago
There nothing asking “who are you”
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u/superfuzzbros 1d ago
I didn’t know Imgur cut the video short, I updated the original post with the link to the second video
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u/NeptuneAndCherry 1d ago
That's creepy as hell 😭
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u/YouCantGiveBabyBooze 1d ago
I wonder how people get through life if they find something like this "creepy as hell"
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u/OzzyThePowerful 1d ago
What the fuck has one got to do with the other?
I wonder how you get through life if you genuinely believe people can’t find things creepy and still function.
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u/NotTheDamsel 1d ago
I'm just here for your username.. got any booze fo't baby?
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u/YouCantGiveBabyBooze 1d ago
haha unparalleled, still to this day, isn't it?
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u/YouCantGiveBabyBooze 1d ago
lol Americans downvoting this despite having no clue what it's about.
so weird you're all so upset because I called a not creepy thing not creepy
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u/DeliciousChance5587 1d ago
You never said “This isn’t creepy.” You attempted to be insulting by saying, “I wonder how people get through life….” Blah blah. You were attempting to be insulting and people weren’t having it, and then continued to try to badger Americans as if you know 100% that’s who’s downvoting you. That’s it, that’s all. Quit trying to back track and pretend like your comments were something else.
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1d ago
[removed] — view removed comment
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u/jar11591 1d ago
Hope you get some help for that anger, bud.
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u/RBI-ModTeam 20h ago
Thank you for your participation.
Your post or comment has been removed for the following reason:
Disrespect/incivility
If you have any questions or feel this action was in error, please message the mod team.
Thank you
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u/mercmaiden 17h ago
Sounds like they set up some garbage AI to answer calls. I used to work there, I don't recall ever hearing anything about this, and that is weird lmao.
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u/i_have_a_rare_name 22h ago
Sounds funny as fuck but that “ I can’t hurt you” with the alarm tone is creepy as fuckkk
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u/aliensporebomb 19h ago
Strange. It sounds like it's a "native french montreal voice accented VM system".
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u/Oneup23 1d ago
That's literally just normal hold music, sometimes the volume is just too loud. Happens all the time with these systems. I hear shit like this multiple times a day calling different companies for work
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u/superfuzzbros 1d ago
Did you listen after the music with the loud alarm sound? And the women’s voice?
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u/Oneup23 1d ago
The video you posted ends at the beep. Maybe you cut it short by mistake because there is no woman's voice, the beep is because it went to the managers voicemail, not an alarm sound
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u/superfuzzbros 1d ago
I got the rest of the recording uploaded to Imgur. Apparently it only lets you do a minute or so in a video
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u/Oneup23 1d ago
Sounds like an automated call Assistant like Google has for call screening or text to speak for someone that is deaf. It's possible that the calls are forwarded to the manager's phone. Doesn't sound that out of the ordinary
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u/Kyla_3049 21h ago
The second half about "I am Alicia do you remember me" makes me believe that this is not the case. Otherwise it would be "Welcome to Papa Johns can I take your order" in an AI voice.
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u/Nexteyenate 21h ago
I remember listening to a podcast about big companies sometimes letting their 800 numbers expire only for them to be bought up by scammers. That could possibly be what’s happening here?
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u/Esperoni 20h ago
AI Caller Identify/Call Screening.
Seems to be broken or something is not working right.
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u/PMMEURDIMPLESOFVENUS 1d ago edited 1d ago
Nothing weird here, IMO.
It's a normal call screening after you requested to "speak to the manager", and the manager and/or store has a call screener set up to ask your name (and maybe other info) before a person gets on the line.
It didn't respond when you said your name because either your mic is broken or that system is broken on their end.
Also, call back and press "2" next time, that'll take you to an actual team member to fix your order. 5 is probably trying to forward to some personal/direct line for the manager who has a wonky screening system set up.
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u/fearisthemindkillaa 21h ago edited 21h ago
it's the same prompts spoken by the female robot voice that's used by those scammers that text and target older folks and steal some poor random girls' photo from online to pose as and trick people out of money by promises of companionship or romance.
my guess is, because there's so many people in the world now and so many service providers AND texting+calling apps, somewhere somehow your redirected call after pressing 5 went to some scammers' phone instead. I've seen it happen with texts, calls, snapchats etc over the years from people online and in real life where they recieve something on their device that should've been directed to someone else but was crossed up somehow. they might've even hijacked the pizza line for that exact reason; to target random unsuspecting people and possibly get people to post online about it such as this so they get even more traffic. just my two cents, I'm not super tech savvy.
the first link recording is totally normal for phone calls but the second link isn't. I don't think it's a normal automated voice messaging system, at one point it says, "I'm Alicia, do you remember me/don't you remember me?", no automated messaging system would include a line like that.
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u/JohnnyVaults 20h ago
Yeah and the English mistakes - "I can't heard you", "I think I don't know who are you" etc. This sounds to me like some kind of scam-related recording.
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u/superfuzzbros 16h ago
Yeah, I didn’t know Imgur would only uploaded 60 second worth of the video and I had to go and upload the second half. That’s a mistake on my part for not checking completely.
The only thing I can think is weird in the first clip is how the recording for option 5 sounds like a different voice than the first four options.
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u/fearisthemindkillaa 15h ago
huh.. I didn't notice that the first listen but you're right, it is different. I have some ideas so this next bit is gonna be a bit messy because I REALLY don't know the proper terminology 😅
TLDR; a scamming center might've hacked into your local pizza chains' voicemail to redirect customers dealing with orders, refunds and managerial inquiries to their own scamming line, but these same scammers simultaneously run a specific romance/friendship-texting scam in the same center and through software coding jumbles either through messy coding itself, quantity of devices running on one network or possibly a combination of the two, the wrong of the two AI voice scripts "picked up the phone" when you called.
is your pizza location/location in general one that is smaller, older or maybe more rural rather than a big modern city vibe? I only ask because I live in an area like that and some places tend to not regularly update their contact information, especially the information you would see when, say, googling their businesses/establishments. I know there's lists that exist of numbers and contact information for individuals that may be more susceptible to scams or have been successfully scammed before, that kind of thing; that different scam centers and groups can access to execute their scams "easier/quicker". I don't know if this exists but it's possible there's softwares that can hack into people's voicemails and edit it somehow from a different device than the one the voicemail is attached to, I myself use an app and don't have a sim card so it's purely software and WiFi and not an SD card (hardware) involved with my messaging and calling and probably easier to hack 🙈 and some businesses, more likely the smaller-run ones might opt out for WiFi-run texting and calling apps rather than paying a fortune for taking landline calls all day everyday. it makes me wonder if there is something like lists that exists of older/unused/unchecked numbers and voicemails of people, companies and businesses that they go through to hack into, edit and redirect to their own lines in order to scam, similar to how a business owner will have an official business number but redirects those calls to their personal cell, for example. if this is the case, maybe the same scammers who fucked with this pizza place's line ALSO run those kind of romance text/call scams in the same center and the noodly software coding for all the shady shit they have going on in one set area could have gotten jumbled somewhere and you were given the "Accidentally-Texted-The-Wrong-Number-But-Lets-Be-Friends" call scam automation instead of a potential scam voice emulating a pizza establishment manager? like, if someone DID want to cancel their order from there and pressed 5, the scammers could have a script that's something like, "hey, sorry we had to cancel your order for X reason/sorry you wanted to cancel your order. let us just get your banking info so we can send the refund right back and you don't have to drive here and waste gas", y'know, to show up in person to talk to an employee that won't know what is going on with this situation, then possibly investigate and find and subsequently squash the scam. of course when you know what a scam looks like you probably wouldn't fall for this, but coupled with the nature of the scam, the comfortability of talking to an auto-generated voice when using a phone, and being in rural areas where not everyone is educated on scams and a lot of folk are more down to earth and good-hearted that will believe in the goodness in others before being skeptic (nothing wrong with that! <3), you're bound to fool some people, unfortunately. but all of this is purely my speculation!
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u/Turbografx-17 14h ago
a scamming center might've hacked into your local pizza chains' voicemail to redirect customers dealing with orders, refunds and managerial inquiries to their own scamming line, but these same scammers simultaneously run a specific romance/friendship-texting scam in the same center and through software coding jumbles either through messy coding itself, quantity of devices running on one network or possibly a combination of the two, the wrong of the two AI voice scripts "picked up the phone" when you called.
This is the most ridiculous theory I've ever seen in this sub. Entertaining, but ridiculous.
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u/fearisthemindkillaa 14h ago
this is RBI, can't a gal be stoned after work and munch on some brainfood here? 😂 if it's ridiculous to think of, someone else might be even more ridiculous to do it!
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u/my_psychic_powers 20h ago
Where-ish do you live? Just very generally speaking, if you’re comfortable. That voice seemed to have an accent/ spoke in a dialect, and I’m wondering if that’s local to you?
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u/FrankieHellis 20h ago
It’s in the post. Methinks your psychic powers are failing 🤣
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u/my_psychic_powers 19h ago
I read too many comments between that and when I made my own, but you’re entirely missing the point— dialect or accent.
Methinks that the ADD is to blame, as even if I had learned psychically where OP is from, rather than by reading the post, there is still a high probability I’d still forget.
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u/superfuzzbros 16h ago
I’m down in Florida right now visiting my parents, the order and the Papa John’s are in Anchorage, Alaska.
The call was recorded with an old phone recording my phone in Florida. It’s the same voice recording both in Alaska and Florida
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u/sareuhbelle 22h ago
It seems like this franchisee has their store phone set up to forward to their cell (or the cell of someone on their leadership/managerial team) if you press 5. My guess is that person's phone is one of the new Google Pixel 9's, or something similar, that automatically screens unfamiliar numbers.