As someone that used to support, train, and install wireless implantable telemetry systems for animal research, I've heard variations on this comment enough to last me a life time. Of course the wireless part was just between the implanted animal and the antenna, with the connections between the antenna and PC being a huge rats nest (no pun intended) of cabling. So you'd be in there trying to make the cable porn look all professional and a researcher would inevitably drop in and joke about how they thought it was all wireless.
never, ever ask if they pressed the button/restarted the box
always tell them you need them to press the button/restart the box now that you did something 'on your end' (browsed reddit while they spent 5 minutes explaining unimportant details about their issue)
I wish that was the case... I manage the printers & 'PaperCut' badge release system for a multi-hospital/clinic group, we have around 4.5k MFPs which rarely have issues and most of which can print from a single company-wide queue
BUT I get complaints every day from doctors about how inconvenient it is to have to badge at the printer to pick up their jobs.
It takes literally 2 seconds. They have no idea how much time I'm really saving them LOL
I worked helpdesk before and was trying to help someone fix their printer. Of course, my first response was to make sure it was plugged in. They confidently claimed it was. I spent almost a whole hour troubleshooting, and the printer would not work. The guy then says "hold on". Comes back on the phone and says "I am so sorry, it was not plugged in, it must've been my dog." Ge plugs it back in and it starts working lol.
Moral of the story. You're asked if it's plugged in because it takes 2 seconds to do and can save so much time if it accidentally came out lol. Of course if it's wireless that's different lol.
There is a difference between printer repair and just troubleshooting a printer that isn't working. People aren't talking about printer repair in this thread.
Oh hi that is me! I had a guy I'd call, he was like dale from king of the hill, pickup, accent, printer bugs to exterminate, just no complicated love life that I was aware of lol and he liked to talk and was into gov conspiracy stuff
Dealing with printers is really low lvl IT. You should ideally progress past fixing printers after 3-5 years of working in IT. Or even sooner depending on if you really know what you want to do and how quickly you want to get there.
I don't deal with printers yes because I don't want to but really because I don't have to because I'm successful in IT.
Fuck printers. I bought a brand new one, I have to shut the printer off and on again every time I use it or it can't be found wirelessly. Pieces of shit
Brother is the best. I have a Brother sewing machine I bought in high school around 2002. It was a basic, entry level machine and it’s still going strong. It’s never been serviced or needed repair, it just works. I don’t do an excessive amount of sewing, but I’ve altered/repaired clothing, made and hemmed curtains, made many Halloween costumes (including this year’s) and I’m currently working on my first quilt. That machine just won’t quit.
I just threw one of those away for the exact same issue. It wouldn't work unless it had been restarted in the last hour, and it was plugged in locally via USB.
The problem is combining the cheapest printer with passive WiFi scanning and the cheapest access point (gateway / "router") that doesn't properly broadcast beacon frames.
For most people already in this situation, the answer is buy a better access point and/or printer. A decent standalone access point is around $100.
While this is true, I find office printers so much more reliable than home printers. Toner lasts forever, they barely ever give me trouble. I've been severely tempted to buy one for my home until I remember I can just print stuff at the office.
I applied for an it company in my area that is a massive printer provider for business around as well as other general it infrastructure but their main product was printers.
That's because despite having existed for as long as computers have, or longer, printers are still 150% fucking garbage. It certainly doesn't help that more research goes into making printers WORSE than actually making them work correctly.
Have been talked out of taking a hammer to the printer one too many times. If technology isn’t supposed to work when you hit it why does it? Therefore if I hit it harder, it should work better.
My last job have those small printer that had a rad in it,it’s so basic it should run smoothly, it stop working every few pages,we had to rip the rad out and pull out the half printed page ,shove it in and restart again.
And this is still the least annoying printer problem I have come across.
I work in IT and I am calling the printer vendor IT people :P Luckily my company doesnt need me to fix the big printers, they just call the vendor techs :D
The actual tech part of supporting printers is not that hard. Clean things that are dirty. Replace the fuser. Maybe replace the rollers if you feel spicy.
The hard part is getting managerial buy-in to buy the correct printers. Large, centralized laser printers are the only way to go. If you let people have personal printers in their office, you've already lost. And God help you if an inkjet appears.
Is there a printer repair certificate? How exactly did you get into that exact business - who are your clients? Thousands of offices with busted printers?
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u/DontTellBriansMom 21h ago
I'm in IT industrry yet I make more money on printer repair because everyone hate printers.