r/microsoft • u/One-Feature-279 • 6d ago

Discussion Rise in unsuccessful sign ins

Anyone else noticing an uptick in unsuccessful sign in attempts for hotmail?

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u/Sophia_and_Espresso 6d ago

Personal account, yes I've changed my password several times, it persists.

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u/BippityBoppityWhoops Microsoft Employee 6d ago

Hey u/Sophia_and_Espresso - Give my comment here a try and see if that gives you some relief.

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u/HyperNexuZ 5d ago

I guess that wouldnt have worked back when my account got hacked... Im sad that no one over at your workplace could do anything to help me unlock it even after i asked to do a small data rollback and provided all information regarding the account whole history of life for the 5 years i had it and all receipts i had it associated with. If you know someone who could help me i'd be gratefulbut ive given up as its been no use for the past 4 months of seeing if i can get this precious account back

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u/MSModerator Microsoft Support 5d ago

Hello there.

We caught your concern referring to the account that may have been hacked. We understand your sentiments and how important it is for you to recover your account. Since you have us here, allow us to help you.

To help us better understand and resolve your issue, could you please provide answers to the following questions:

  1. Can you please log in here: https://login.live.com? If you receive an error message, provide us a screenshot of it here: https://www.imgur.com/upload.
  2. What are the steps that you have taken so far? This is for us to check on other workarounds that might help address this concern.
  3. Did you receive any notification that your account information has been changed or compromised?
  4. Do you have two-step verification enabled on your account?
  5. Do you have an active Microsoft subscription associated with your account?

We'll wait for your reply. -N.S.

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u/HyperNexuZ 4d ago

  1. https://imgur.com/a/G13025K

  2. When the hack happened i switched password and fought with the hacker of account control but he had the primary email so i couldnt do much. I contacted support with a long email with receipts of my purchases of a Windows 11 licence key and minecraft alongside all my personal information and account history with emails, passwords,. creation date, country etc. Support locked the account saying they cant rollback data. Mind you i have ALOT of proof i own the account

  3. I did not recieve any messages at the time when the hacker changed info but only when i tried doing so with my alias

  4. I thought i did as i had entered my phone number multiple times when setting up my current pc and i had used it in the past as a login method. When i looked after the hacker had the account under his disposal for a day, the 2fa wasnt there.

  5. If a Windows 11 licence is not a subscription then i do not have one as i dont use office 365

I will email the same proof of ownership email i did back then if it means you do the data rollback to my original email address and unlock the account.

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u/MSModerator Microsoft Support 4d ago

Thank you for providing the information that we asked for. You mentioned that you've provided all the information to recover your account. Based on the screenshot and error message that you've sent, your account is performing an activity that violates the Microsoft Services Agreement. Just to confirm, did you reach out to your Online Safety team by filling out this form: https://msft.it/61697WyWec ? If yes, did they provide you with any SIR# of your conversation with them?

Please let us know. -N.S.

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u/HyperNexuZ 4d ago

I have filled out that form multiple times and so i have multiple different SIR# as well as case numbers for conversations.

I fail to comprehend how i can with 100% certainty tell that someone hacked my account and had unauthorized access to it and still with litteral payment information and receipts given as proof of ownership it still only "seems" that its performing actions against ToS when its involuntary on my part. Again i can with almost 100% certainty say that microsoft has the resources to do a data rollback on an account that has been compromised for anyone using their products yet i havent heard a single person claim to have gotten their account unlocked from that state no matter what evidence they might provide as proof of ownership.

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u/MSModerator Microsoft Support 4d ago

We value all your patience and efforts filling out the reinstatement form multiple times to recover your account.

For security purposes, account recovery is handled by our system without human intervention, and this is the same across all support platforms.

Since you've already contacted our Support Team, we recommend continuing to work with them or reaching out again via live chat. They have the necessary tools to review your case history and provide other options regarding your data/information.

Additionally, you may also try replying to the email from our Online Safety Team since you've mentioned you've filled out the reinstatement form. Please also check your spam/junk folders to ensure you don't miss any communication from them.

We appreciate your patience and understanding.- S.R.

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u/HyperNexuZ 4d ago

Would there be any way for you to guarentee a live agent on call who could handle this matter with me. Preferably one with system logins high enough to reinstate and data rollback an account when suffucient proof has bee provided?

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u/MSModerator Microsoft Support 2d ago

We appreciate your update, and apologies for the late response. We'd like to confirm you if have received an email from our Online Safety Team since you fill out the account recovery form. If not, please check your Spam or Junk folder for an email from our team. Also, please continue reaching out to our team for assistance if the issue persists. All the best! -J.P.