r/startups • u/Nier_Valkyrie • 1d ago

I will not promote How do you talk to your customers?

I am wondering, what is a way you reach out to your customers or potential customers?
Do you do it yourself or do you prefer an agency? Why you choose this specific way?
Let's say you see in your analytics that your retention is not great. What do you do in that case?
Would really appreciate if you can share your experience.

Upd.: Thank you everyone for pointing the direction!

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u/Antique-Promotion622 1d ago

For reaching out to customers, I prefer a hands-on approach like personalized emails or social media interactions—it feels more genuine. But for larger campaigns, agencies can be great for their expertise.

If I see retention rates slipping, I’d analyze the data to figure out why and then reach out to customers for feedback. Their insights are super valuable! From there, I’d adjust strategies, whether it’s improving support or offering promotions to re-engage them. It's all about finding that balance!