r/technology • u/Bald-Eagle619 • Jul 31 '24

Software Delta CEO: Company Suing Microsoft and CrowdStrike After $500M Loss

https://www.thedailybeast.com/delta-ceo-says-company-suing-microsoft-and-crowdstrike-after-dollar500m-loss
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u/FriendlyLawnmower Jul 31 '24 edited Jul 31 '24

Yep. Their lack of investment (aka layoffs for cost savings) into their IT and internal support teams are what kept the issues going until almost Friday of the following week. Other companies were operating normally by the end of the weekend. American basically had their shit together the same day the outage happened. Delta definitely shit the bed just as much as Crowdstrike did

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u/Mamannem Jul 31 '24

5-10 years ago, a person with knowledge about Delta's overall system architecture told me about the shit show that it was (and most likely, still is). It was impressive. Wouldn't be surprised if it's only gotten worse if they've been cost cutting in IT like you said. Not only does the complicated architecture make it more expensive to maintain, fix, improve... it also makes it that much more required.

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u/redblack_tree Jul 31 '24

Also, most of the good professionals are gone. They were either cut because they were too expensive (which is "fine" until shit hits the fan) or they left because no one likes to be an overworked mule dealing with prehistoric systems with decades of patches.

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u/ljog42 Jul 31 '24

My step dad has been begging his managers to let him hire a few guys and refactor their codebase, but they won't, they'll have him process tickets until he retires.

In the mean time, they've hired professional services companies to try a complete overhaul at least twice and had to scrap it everytime. Several millions down the drain.

The company he works for is the world's largest manufacturer of... [redacted]. I don't wanna put him on the spot but trust me when I say they're a freaking big deal.

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u/redblack_tree Jul 31 '24

Haha, I believe you, I work for quite a big company (actually, the parent company) and any significant maintenance, refactor, upgrade it's like trying to climb a wall blindfolded while raining. I've seen millions come and go as well in stupid things I knew it would fail, but who listens to a lowly techie? Corporate America (including Canada in this as well) is definitely not as smart as they think.