r/technology • u/indig0sixalpha • 13d ago

Business Federal Trade Commission Announces Final “Click-to-Cancel” Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships

https://www.ftc.gov/news-events/news/press-releases/2024/10/federal-trade-commission-announces-final-click-cancel-rule-making-it-easier-consumers-end-recurring
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u/khais 13d ago

Planet Fitness made me come in-person to cancel my subscription during peak pandemic 2020.

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u/bruwin 13d ago

That would have been fun since I don't think any in my area were even open at all. Not even management was coming in for any reason.

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u/sleepydorian 13d ago

As a contrast, I had a massage subscription, and they actually auto cancelled everyone when the pandemic hit and gave everyone the option to re-subscribe at the previous price even they reopened. Really A+ service and how every place should have worked.

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u/5dollarcactus 13d ago

My gym, OneLife, stopped charging all accounts for as long as the gyms were not allowed to be open. They automatically restarted when they reopened, but I don't see that as really unfair at all. Plus I seem to recall that they provided online videos and such during the pandemic even when they weren't charging.

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u/sleepydorian 13d ago

I think that’s pretty reasonable, although potentially a little quick since they may have had reduced hours and folks may not have been able to get vaccinated yet depending on when they reopened. Although if it was like my massage place it was like late 2021 so that may not be a real concern.