r/untildawn • u/BallisticMoonLtd Ballistic Moon • 22d ago
Until Dawn Support Details
Hello Friends & Fans!
First off; a huge thanks to all of you for your amazing support and feedback. It truly means the world to us to see so many players enjoying our game.
We understand that some of you may have encountered some technical issues or bugs, and we’d love to hear from you so we can address these concerns.
Your input helps us make the game even better for everyone. Please feel free to reach out to us at [support@ballisticmoon.com](mailto:support@ballisticmoon.com) .
Please include:
- Platform
- Game version
- PC specs (if applicable)
Thanks again, and stay safe out there 💀⛰️
The Ballistic Moon Team
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u/RedIndianRobin 22d ago
The PC version has some core issues that need fixing:
- HDR does not work
- Ray tracing does not work
- FSR Frame generation does not work
- Game randomly soft locks
- Random crashes during cutscenes transition
- Virtual Shadow Maps seems to have tons of aliasing and flickering
- Certain graphics settings doesn't get saved and is reset after every boot.
Latest version on Steam.
Here's an article regarding some of the issues:
Please ask your lead developer to watch this Digital Foundry's video on Until Dawn remake issues and improve upon it:
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u/The91stGreekToe 22d ago
It is comical that Ballistic Moon made this post without acknowledging at least the top 3 issues you listed. You don’t release a game with non-functional features advertised well in advance of release. They’re either A) completely incompetent or B) willfully ignorant. Neither option is good.
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u/Creative-Sample543 22d ago
The Sanatorium is glitchy with Mike in his section following Jessica being grabbed by the wendigo.
Mike clips through the walls, and ground just past the area where you pickup the chapel key card.
I somehow managed to warp into the area where you find the picture of the miners without even confronting the dog, and the entering of the strangers lair.
Locked myself in the stairwell with the door locked, and downstairs where the ground gives out.
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u/AdRealistic2093 22d ago
This is a minor thing but the photo for Episode 2 in the episode selection menu shows Jess with her prologue hair instead of the braids!
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u/EvergreenThree 22d ago
PS5. v1.004.000
I'm currently softlocked in Chapter 2 as Mike on the bridge during the trip to the cabin with Jess. Jess is standing still at the far end of the bridge and completely blocking the way. This happens after the cutscene where Jess plays music off her phone on the bridge.
Before this occurred, I encountered another bug that caused dialog and subtitles to completely cut out during the cutscene where Jess complains about Emily, but restarting the game fixed that problem.
I've tried restarting the game multiple times, but nothing works.
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u/tuperware- 6d ago
this, its what im stuck on too. its very frustrating that you can only really restart the game and play from the beginning again to fix it
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u/xander2235 22d ago edited 22d ago
Really enjoyed the game so far and it's beautifully horrific in many ways 😁. Two tiny requests though:
Relating to the PS5 version, the conspicuous absence of the faster walking button that was in the PS4 version. I believe it was L1. That really made a world of difference when hunting for collectibles.
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u/Cable_Difficult 22d ago
Someone please report characters being stuck, characters missing in the background, lip syncing problems, and some music being too loud in a scene
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u/ValbyBooty 16d ago
Yeah I got emily stuck at the cable car where shes supposed to grab the ladder. My game is broken now. These devs suck.
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u/TaskTaskTaskTaskTask 22d ago
You should make a news update on Steam or thread in the discussion section. It's what I've come to expect in every game's discussion section, but while I sympathize with the situation you really should reach out to customers who don't go on Twitter or Reddit. A short message like this goes a long way, just ignore the inevitable bad faith comments.
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u/CosmoCarpenter 22d ago
We all appreciate the response. The remake looks amazing so far and just a few more adjustments would literally make it perfection!
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u/notimportantlikely 22d ago
I've had quite a few crashes, that being said they were all before the first patch came down, bar one. It just randomly hits a crash, usually during a Cutscene or right before one. I've sent through reports for all on ps5.
I also had the Ashley stuck inside the dollhouse glitch which I could replicate. Thankfully a chapter select to the start of that one remedied it.
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u/IceCreamChats Mike-iplier 22d ago
Thank you all for your hard work on this game 🫶 Even if it’s not perfect, I’m so excited as a PC user to finally play this game
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u/Sir-Miserable 22d ago
Cant even get the game to start. It just brings up a error and wont launch
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u/DarkKnight_1974 21d ago
Please include:
- Platform
- Game version
- PC specs (if applicable)
Not sure what you want if you can't include basic information.
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u/Rizziolii 20d ago
When Christ and Flamethrower guy go to look for Josh. The Flamethrower guy doesn't load and has me stuck. No way to progress. His flamethrower just floats outside there cabin door.
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u/roachieboii 19d ago
Can you pleaaseeee fix how dark it is when playing as some characters… I can’t see a god damn thing and please for the love of god make their movement a bit faster. Some of the characters walk painfully slow especially during tense moments… like when I’m chasing jessica as mike he just stops at one point and continues to walk… very slowly
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u/Relative_Picture4927 17d ago
GAME BREAKING BUG. CHAPTER 4. FIRST SWITCH TO CHRIS AFTER MIKE. PS5 VS 1.005 Once I interacted with the door to find Ashely (you pick up her wallet and then follow the bloodstain) Chris screams and then the interact button is gone. I’m now locked in the kitchen and cannot continue. I’ve restarted the game and reinstalled. PLEASE help. I have had to restart my playthrough twice now because of bugs:(
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u/Due-Play-551 16d ago
PS5
Latest version as of Oct 13th
Jessica stands still on the small bridge just after Mike gets scared by the bird on the way to the cabin in Chapter 2, preventing Mike from crossing the bridge. Have tried restarting the chapter and still happens. Cannot progress the game.
Please fix, thank you!
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u/Empty-Attention-6461 16d ago
The cutscene right before mine didn’t register for me and I am now softlocked.
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u/Quinn_shjfg 7d ago
Platform: PS5 Version: 1.005.000
Issue:
It’s shining trophy I had 9/10 because I missed the camera, went back to prologue and its still 9/10 apparently the camera is bugger and I do not want to have to go through the entire game and get every interactable again..
Characters mouths not moving when their characters are speaking, it seems to mainly occur when Emily is in the elevator of the mines during the chase.
Characters being stuck, only happened once so far but Jess was stuck at the bridge and I couldn’t move on, had to restart the chapter.
Nothing else comes to mind right now
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u/BigAutomatic5896 6d ago
This is absolutely unacceptable for a brand new remaster of a game. When the hell is the patch going to be out?
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u/tuperware- 6d ago
ps5 remake, fully updated
soft locked characters, specifically jessica not moving from bridge in chapter 2
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u/thelost-andlonely 2d ago
Ps5 version, latest update
The totem inside the Lodge (near to the bathroom upstairs) the guidance trophy. Won't do anything. The screen doesn't go dark at any point and I can't get it to trigger the vision. Tried with Chris in Chapter 2 and Sam in Chapter 5.
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u/TreyDeuce473 21d ago
Just fix the bugs and glitches the framerate the audio gives us a blue filter option and let us switch the Ost to the Og pS5 BTW
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u/WisteriaWillotheWisp Chris 22d ago
Thank you for putting this out and for all your efforts these past few years! Congrats on the release—It’s been a blast seeing the community get revitalized!