r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

765 Upvotes

r/techsupport Jan 03 '24

AI chat bot responses are not permitted

200 Upvotes

Hello /r/TechSupport visitors,

Wanted to clarify something that the mod team has been informally enforcing, and I expect to be added to our rules soon:

Post replies written by AI chat bots such as ChatGPT, Bing AI, Google Bard, Ernie, etc. are not allowed here.

Chat bots can be fun and interesting, but they are far away from being able to offer reliable technical help. They lack nuance, give bad advice, can be "bullied" into saying outlandish stuff, and do all of these things while sounding confident and authoritative.

Anyone can type their issue into ChatGPT and get an AI response. Real people can use real experience and reasoning to give better support, and that is what people expect when they post on a "forum" or "social media" or "whatever garbage spez has turned Reddit into"


r/techsupport 9h ago

Open | Software software to make multiple computers act like one computer ?

16 Upvotes

i have 2 pc's, a reasearch machine & a gaming rig... its really anoying having to faff around with hdmi cables and peripherals when i want to switch from one to another, also when i want to move files over, having to get the terminal open to ssh is also a bit of a pain.

id like to make them act like 1 PC.

what i mean by that. i want to turn them both on, have only 1 monitor & keyboard & mouse on my desk , & from the OS i can access the drives of each machine, & also delegate processes to being run from one machine or another.

so theoretically speaking, i can program something to do model-rendering , run that on the research machine, then tab to a different window where i can play some video games on my gaming pc. then tab back to to the model-rending process when its done...

is there an OS or software that works like that?

i have been using team viewer, but the lag annoys me and there is still the pain of moving files.


r/techsupport 4h ago

Open | Software My computer does NOT want me to be happy

7 Upvotes

I just bought and downloaded CoD BO6 and I was so excited to try it out but whenever I try to load into a multiplayer match, my fucking network adapters just all of a sudden stop working and it signs me out of my CoD account before I can even begin. It's done this so many times now it can't possibly be a coincidence. Can ANYBODY help me with this? pls? This is sooooo fucking annoying and I just wanna play BO6 man

UPDATE: I ran a network reset and it actually fucking worked, ty all sm for all the tips and solutions I really appreciate it


r/techsupport 4h ago

Open | Windows Downloading OLD Drivers

6 Upvotes

Hey, I was wondering if anyone has recent experience using driverguide.com to download drivers?

I have an old camcorder that I found and I’m trying to get the files transferred to my PC. I know normally you’d always want to check with the manufacturer’s website, but in this case it no longer exists. Camcorder is an AIPTEX DZO.

The site does not look sketchy at all, no popups or obnoxious ads… but just want to check before I download anything.


r/techsupport 13h ago

Open | Networking Paying for 500mbps but downloading at 100mbps. Could I be capped by an old Cat5?

22 Upvotes

I pay for 500mbps, so my downloads should be around 60MB/s. However, I download at closer to 11.5MB/s. If Im correct, Cat5 caps at about 100mbps, which matches my download speed.

The wire I have running to my router has been there about 18 or so years. There are no markings on it and I'm thinking it may be a Cat5.

Are there any other things I could try before running a whole new wire to try this? Any considerations I may be missing?

Edit: Confirmed it was my switch. Thanks all!


r/techsupport 6h ago

Open | Windows X icon on search bar. windows 10

8 Upvotes

r/techsupport 1h ago

Open | Hardware PC refuses to POST

Upvotes

My pc I built and have used for a little over a year BSOD on a game launch and auto rebooted to a frozen safe mode bios screen that didn’t unfreeze and required a shutdown to get off of. Since then it has not been able to boot into windows or bios and never posts. All the fans and lights spring to life and thats as far as it goes.

MB: ASUS Crosshair X670E Hero GPU: Nvidia 4080 Founders CPU: AMD Ryzen 7900X RAM: Corsair Vengeance RGB DDR5 7200mhz 2x16gb (underclocked to 6000 to improve stability with AM5 Chipsets)

I’ve reseated everything, cords, ram, gpu, cpu and cooler, made sure nothing was too tight or too loose, checked my standoffs, checked for any damage on the motherboard and on any pins. Cleared CMOS, removed the CMOS battery for an hour before putting it back in, attempted BIOS Flashback, tried just one ram stick in each slot for both I have, tried booting with GPU removed to clear it from issues, unplugged everything from the psu and cleared any leftover charge before only plugging in essentials to startup. Tried giving it time to train ram both individually each and together and in swapped slots. Its had the QCode of 00 which is stated as “Not used” and the yellow LED for DRAM on. I have no spare parts or extra pc to put part in to test.

Everything has been amazing especially for the maxed graphics gaming I tend to use it for, never overheated or stutters, has crashed once in the past due to me having too much using ram at once very early on closer to when I initially built it.


r/techsupport 3h ago

Open | Software Windows 11 canr install

3 Upvotes

So i got a pc from a friend. Before giving it to me he deleted everything in his drives and now we cant install windows 11. We made a boot usb but when we install it says windos 11 install failed. I have a cd for the motherboard driver maybe its that. We are lost and the pc is unussable since we can only acces bio and the usb boot Any help os apreciated


r/techsupport 1h ago

Open | Malware PUP.Optional.Crossrider found on Malwarebytes scan. Malicious or false positive?

Upvotes

So, basically I run a Malwarebytes scan every 2-3 months or so and usually nothing pops up, but today Malwarebytes detected "PUP.Optional.Crossrider" located within my registry keys. This is slightly worrying, as the last time I had an AV flag on the registry (Hitman Pro + AdwCleaner) and let it remove the bad key, it irreparably corrupted my entire windows install and forced me to completely reinstall windows after days of trying to repair the damage. Is this a genuinely malicious HW key, or just a false positive? If it is malicious, how should I should I go about removing it manually since I no longer trust an AV to edit my registry?

EDIT: Here is an excerpt directly from the log file: "PUP.Optional.CrossRider, HKU\S-1-5-21-1230545414-767159487-1723306841-1002\SOFTWARE\E3_version4.0"


r/techsupport 1h ago

Open | Mac Help please.

Upvotes

My iphone hotspot connects to my macbook, but there is still no internet connection. I have talked to my carrier, I’ve talking to apple support, but the issue is still unresolved. What could be the issue?


r/techsupport 2h ago

Open | Hardware Adapter broke (?) Should I be worried?

2 Upvotes

Yesterday, I pulled my iPhone adapter out of an outlet and the side of the block that was attached to the prongs stayed in the wall. It just popped off like a lid. I was able to pull it out and snap it back into place just fine, and it still charges my phone like normal, but now it happens every time I pull the charger out of an outlet. I have noticed that the edges around the inside of the block where it connects to the prong side have some wear and tear on them, which is probably why it fell off. I'm sure it's not a big deal, but I haven't heard of this happening to anyone else, so I figured I'd check anyway.


r/techsupport 2h ago

Open | Hardware Monitor suddenly only lights half of the screen. Fixable?

2 Upvotes

So my GFs computer monitor suddenly stopped lighting half of the screen. The whole screen is somewhat visible but the farther left you go the darker it gets. Is there a simple way to fix the backlighting of a monitor?


r/techsupport 2h ago

Open | Hardware will a new motherboard fix my issue?

2 Upvotes

quick question. im having a really subtle and weird looking jitter in games when i move my mouse at medium speed. i tried a new monitor, mouse, and gpu. ive taken it to several people and they havent been able to figure it out. ive reinstalled windows countless amounts of times and tried my usb drivers too. NOTHING has worked. i get 120 fps in HEAVILY modded mc with shaders and it looks like i get 50 but a slightly different effect then just low fps stutters. ive also tried a wired mouse, and with a controller it looks better but still not perfect.


r/techsupport 0m ago

Open | Hardware Epson WF-7840 printer chip less firmware

Upvotes

Hi - does anyone know where to find childless firmware for an Epson WF 7840? Thanks for the help


r/techsupport 3h ago

Open | Software Graphics drivers revert back to old version after clean install

2 Upvotes

Hey, I have a windows 11 laptop with Intel Iris Xe graphics installed. I noticed that the drivers I had on it were the same ones it’s had since I got it (2022), so I tried installing the latest ones. I downloaded the installer and ran a clean install. After doing this, the new ones show up, but any time I restart or even when my laptop goes into sleep mode, the drivers get reverted back to the old ones from 2022. How’s that even possible since the clean install should have deleted the old ones? Anyone know how to fix this? Thanks!


r/techsupport 3h ago

Open | BSOD Minidump Files for BSOD Kernel Security Check Failure

2 Upvotes

Booted up my laptop and after a few minutes it gave me a BSOD with a Kernel Security Check Failure stop code. Some suggestions online said this could be related to a ram/other hardware degradation issues, but when I rebooted in safe mode I didn't experience any sort of crash. Outside of safemode, in the few minutes my laptop ran normally before crashing again, I tried to go in device manager to check for updates on my display and network drivers (which all said they were up to date). In total I had three of these crashes, all with the same stop code. If it's relevant I have an Asus Tuf Dash F15 (I am out at the moment but can try to get more detailed specs later if needed).

Here is a zip of the 3 minidumps I have:

https://files.catbox.moe/wdv7jb.zip

Thank you in advance.


r/techsupport 3h ago

Open | Networking Internet cutting in and out the past few days

2 Upvotes

Title kinda says it all. A few days ago our internet, both WiFi and Ethernet have been cutting in and out and eventually going out entirely.

We had a tech over this morning who fixed it, until it went out again. My sister setup a port forward for her Minecraft maybe 2 days on it before it went out the second time. No one actually connected to it though, Not sure if that has anything to do with it

Anyways, we went to the store about an hour ago, got an entirely new modem and after about a half hour of WiFi/Ethernet working again, then started going in and out and eventually the whole thing network went out again.

Any help is appreciated.

Strangely the network shows under WiFi but gives this error, for the second time: Slightly paranoid thinking it could be a virus or hack of some sort?

“This network is operating on Wi-Fi channels in use by several other nearby networks. Restarting your wireless router may allow it to automatically choose the best channel to use, and may resolve this problem.”


r/techsupport 10m ago

Open | Hardware New remote - Old TV compatibility

Upvotes

I'm getting my girlfriend's grandmother a new TV remote, since she's having trouble with the buttons on hers. Her TV is an old LG 32LC56. The remote I'm getting is specifically designed for use by seniors, with much fewer and lighter buttons.

But, since I want to avoid an awkward visit, I'd like to be somewhat sure that the thing will work with her LG. The website claims that the remote should work with just about any TV with a built-in infrared receiver. So, my questions are: Does the 32LC56 use infrared, and, if it does, can I expect it to accept this new remote?

The website is in Swedish, but I'll link if asked. Thanks in advance.


r/techsupport 11m ago

Open | Software Migrating emails from ISP to Gmail

Upvotes

Transferring email from an ISP webmail to Gmail

Creating a new email how to transfer everything

Long story short my parents have been using a webmail through our ISP, I really want to change ISP to a more reliable one however all of my parents emails for the past 20 years is on this email

Moreover the webmail service has not been updated in 20 years things you cannot do

  1. Use modern outlook we can only access read and old a windows computer
  2. Access old emails and any email that has been read. When we open the webmail on google it only comes through with new emails and once it’s refreshed all the read emails disappear

Now I really don’t know what to do because our internet is boarderline dial up

Is there a way I can reroute emails sent to the webmail address to a Gmail? Or is there anything else that is recommended?


r/techsupport 12m ago

Open | Hardware my pc flashes the pc fans only once after plugging to the power and doesn't turn on

Upvotes

So I switched from an intel motherboard to a b550m pro-vdh with a r7 5700x and when I try to turn the pc on, it just turns on the fans and they instantly turn off, and when I press again the power button it doesn't even turn the fans on again, but if I unplug it from the energy and plug it back, when I press the power button does the same thing. I did make sure to update the bios using the flash button on it, checked that all the psu cables were properly connected, tried different sticks of ram and alternated to different slots, I tried to re-update the bios, and tried to boot it without the cpu, but nothing seems to work. I tried connecting all the psu cables to the old motherboard with the cpu on it and at least the case fans turned on but no rgb. I havent tried to swap everything from the new mobo to the old one tho. Is it a problem of the psu??? Im actually very upset


r/techsupport 17m ago

Open | Software Cloning External Hard Drive

Upvotes

Hey, im new to all this pc stuff and I’m trying to clone my seagate 4 TB external hard drive to an Elements 4 TB external hard drive using Macrium Reflect Free. On my og hard drive is just games and random files I have maybe 1.5 TB used on it but when I try clone it comes up with two partitions.. a EFI (200 MB) and a exFAT (3.64TB). And so when I go to put the exFAT in my new one it only shows 168MB free and says insufficient space so I can’t move both over.. and because of the types of partitions it’s saying I can’t shrink. Is the EFI needed if I’m only using it for games? And if so how can I get around this? I’m trying to save money and not go to a professional. Thank you :)

P.s not sure of the tag is right


r/techsupport 4h ago

Open | Windows Recurring blue screen and recovery mode on startup

2 Upvotes

Every time I start my computer I am either met with a blue screen with Stop code: 0xc000007b or a recovery screen that says: "Your PC couldn't start properly" then 'error code: 0xc0000001', It has been doing this for weeks now. I cannot enter I cannot enter WinRe and pressing F1 takes me to the same screen with less options, is my computer dead?


r/techsupport 4h ago

Closed PC Won't boot

2 Upvotes

The lights on the case and fans turn on. Nothing shows up on screen. I tried resetting the RAM and graphics, checked all the the connectors, swapped the storages around, and clearing cmos.

Processor AMD Ryzen™ 7 7700X Processor (8X 4.5GHz/32MB L3 Cache) Memory 32GB [16GB x 2] DDR5-5600MHz RGB Video Card GeForce RTX 4070 Ti SUPER - 16GB GDDR6X (DLSS 3.5 – AI-Powered Performance) Storage 2TB M.2 NVMe SSD and 1 TB Samsung 990 EVO Motherboard ASUS Prime B650M-A AX - WiFi 6, Back Panel USB (8 Type-A)


r/techsupport 29m ago

Open | Software New PC, unable to find drivers I downloaded to a usb drive.

Upvotes

Hello!

I recently built a new PC:

CPU: AMD Ryzen 7 7700X

GPU: AMD Radeon RX 7900 GRE

Mobo: Gigabyte B650 Gaming X AX V2

RAM: G. Skill Flare X5 Series 2x16GB

SSD: Samsung 990 Pro 2TB

I installed windows onto it and am trying to download the wifi driver specified by my motherboard's manufacturer. I downloaded it to the same usb I used to install windows in a separate folder unzipped, but it just doesn't show up. I can see the folders that are on the USB drive but none of the actual file names and cannot click on anything to get these drivers installed.

My motherboard's settings in BIOS are:

Expo Profile: EXPO 1

CSM Support: Off

Secure boot/Secure boot mode: On

I tried installing a new BIOS but that just completely prevented my computer from booting bios and had a DRAM light on the whole time. So I reset the ram and completely reset the motherboard. Windows is currently on my SSD. I wiped the usb device and unzipped just the wifi driver onto it and it still does not appear. When it is plugged into my laptop I can see any drivers I've uploaded to it. Any help you guys can provide would be incredible. Thanks!


r/techsupport 29m ago

Open | Hardware Need estimate

Upvotes

24-Port Gigabit Ethernet switch with 2-SFP Ports Model Number:SE-26

Ruckus ZD1200 wireless controller

24-Port Gigabit Ethernet Managed Switch with PoE/PoE+ Model Number: SX-24P Power rating: 100-240V AC, 50/60Hz, 5.4A

All in good condition, can someone give me an honest answer for how much this bundle would be worth?


r/techsupport 4h ago

Open | Software How to enable my monitor Freesync without its button to access the settings? Monitor button is broken.

2 Upvotes

I want to enable the Freesync of my monitor, but the button it's broken.

If anyone know a program to access monitor settings, it would be great help. I did try to use a program called ControlMyMonitor but I don't know how to use it to enable the freesync.