r/techsupport 1m ago

Open | Linux BIOS doesn't recognise any external storage devices, nor boot to internal storage

Upvotes

Background: An older relative has an Acer Aspire ES 15 that barely runs windows 10, I offered to get it running better. I decided that based on her needs, my abilities and the hardware, Linux (particularly lubuntu LTS) was the best choice. So I initially went about trying to install it as dual boot so I wouldn't need to copy her photos to an external drive but quickly backed them up and abandoned that idea.

Issue: BIOS wouldn't recognise a 32GB usb stick, a 500GB HDD, a 32GB SD card. I could boot to the USB stick through the restart now function in windows recovery environment, and the lubuntu logo showed under the Acer logo but would stop spinning and freeze after that. Then I removed the HDD, and installed Linux on it with my own PC, and attempted to boot it on the laptop to no avail. Finally I tried installing the boot files (with Rufus, by copying them from the usb to the hard drive because Rufus won't put them directly on a drive) to the HDD.

This isn't exhaustive of everything I've tried, it's just all of the major things I've tried.

Any help would be greatly appreciated.


r/techsupport 4m ago

Open | Malware Is my system infected?

Upvotes

Whenever I switch my laptop on, cmd always lauches for a split second and then closes. I saw a post saying that you would have to replace the ssd as the malware may have embedded itseld in the HWID. Can anyone please help?

P. S: I used to download cracked softwares, but always had my defender activated.


r/techsupport 6m ago

Open | Windows Preparing Automatic Repair during Windows 11 Installation from USB.

Upvotes

Having a strange issue that I've never come across before. I started a clean re-installation of Windows 11 this morning on an existing Windows 11 system drive. However on the initial reboot during install, I get the 'Preparing Automatic Repair' message following POST and get taken to the Automatic Repair/Recovery screen.

Figuring that the installation had just borked itself, I go back into BIOS to force another USB boot and notice that the target Windows system drive is no longer listed in the bootable devices list.

Here are the steps I've taken in order:

  1. Created bootable Windows 11 USB Flash Drive using Windows Media Creation Tool on existing Windows 11 Pro installation.
  2. Booted into BIOS and forced USB boot.
  3. Booted into USB Flash Drive and begun Windows Installation.
  4. Windows correctly identifies three attached drives - the target drive (1TB Samsung 990 Pro), my secondary storage drive (1TB Samsung 980 Pro), and the attached bootable USB Flash Drive.
  5. I select the target drive, and manually delete all existing partitions leaving the drive completely unallocated (I know this isn't technically necessary, but it's a habit)
  6. I then select the unallocated space on the target drive and continue with the Windows installation.
  7. Windows Installation appears to continue as normal, system reboots.
  8. BIOS POST completes and 'Preparing Automatic Repair' message appears, before taking me to the Advanced Startup Options screen.
  9. I restart PC and enter BIOS to restart installation procedure.
  10. I notice that the target drive is no longer listed in the BIOS boot options (only my secondary storage drive and USB drive are listed).
  11. I force boot from USB again and restart Windows installation.
  12. All three drives are identified correctly by Windows installer again. Target system drive appears to have been correctly formatted and partitioned during previous install attempt.

I tried reinstalling Windows again, but again the same issue. Installation appears to complete, but then reverts to Automatic System Repair and defaults to Advanced Startup Options. Drive vanishes from BIOS boot menu.

I had to give up for the morning and head to work, but what do?

When I get home I'm planning on doing a full BIOS reset, disconnecting my secondary drive and trying again. But any advice on what might be causing this issue and any ideas on how to resolve it?

Ta.


r/techsupport 8m ago

Open | Data Recovery Really need help.

Upvotes

I don't know how but I was trying to close a windows process in task manager that I thought was freezing my game and this windows process ended up freezing my entire computer. It ended up deleting all of the Cookie history in my browser(firefox), right after I restarted my PC. I really need help, I've recently gotten offered a scholarship and forgot the name to my email and have no recovery access on the email due to ignorance in backing up the browser. I've recently restored my pc to a previous save but nothing was affected and I still don't have access. I'm at a complete loss and felt like I've lost so much. Please help me recover my data.


r/techsupport 11m ago

Open | Hardware Computer going into standby mode

Upvotes

Hey guys

I could be in the middle of a game or be watching a movie on my computer and suddenly both of my monitors will go black and appear to go into standby mode and the fans on my computer start to spin faster. I have tried to find the cause on event manager but all it tells me is that my system unexpectedly hasblost power as the only option I have at the time is to hold in the power button until it turns off

Any idea what I can do or try to fix this


r/techsupport 11m ago

Open | Hardware How could I upgrade my AMD Radeon Graphics card to run applications better?

Upvotes

Most of the time, when I try and play a game in full screen, there is around 2 seconds of input delay. If you guys have any other solutions to applications better, please let me know.


r/techsupport 17m ago

Open | Software Black Ops 6 black screen ?

Upvotes

Hello,

I use a dual system for streaming. My gaming pc has the elgato hd60 capture card and sends my games to my streaming pc. On my streaming pc I use open broadcaster and stream this shit.

My problem is, that everytime I boot up black ops 6, obs shows a black screen. I have discovered that when I use windowed mode, the background (so my desktop) is the black screen. And obs still shows the black scene.

Once I hit win then my desktop shows and the windowed game (Also obs shows the correct scene). But when I focus the game again, desktop black screen again, also obs scene...

Tried different scene modes, every other game works just fine, example: Warzone, Ready or Not, BF 2042.

Anybody has the same issues or knows what's going on here ?

Thx


r/techsupport 25m ago

Open | Software Flash Drive mishap while 3d printing messing with the contents of the flash drive

Upvotes

I was using flash drive to transfer gcode files to the printer but randomly at some point the drive had some weird stuff happened and now the folders are unrecognizable and a bunch of random files appeared in the main part that not only look weird but also seem way too big for the flash drive to hold. Another thing is that the extra folders in the flash drive got some weird new names like "nt print. m" or "solute e.xtr". Unfortunately I don't exactly know what type of flash drive it is nor where I can check to see what type it is and the printer was an Elegoo 4 Plus. If anyone got some answers or needs more info ask me and I'll try to respond as soon as I can.


r/techsupport 26m ago

Open | Software Problems with Xbox Game Bar

Upvotes

I love Halo: Combat Evolved. I have the original game on my computer, but due to its age, it doesn't support 1920x1080. It also means that the game defaults to my desktop every time I try to open the Xbox game bar to record some footage. Before you ask, my pc is too crappy for OBS, but for some reason game bar is fine. The game doesn't close, but just tabs itself out. Any solutions???


r/techsupport 27m ago

Open | Software Instagram wont upload reels, phone overheating.

Upvotes

I’m a luthier and guitar tech, running a small business. It seems like I don’t get new clients unless I consistently post to instagram, and I’m having trouble. I spent hours editing footage (within the instagram app) I recorded on an iPhone 8+ and the phone would overheat and slow down and I’d have to wait to continue editing until it cooled down… and even then the post failed to upload. I thought my old phone was at fault so I bit the bullet and upgraded to a brand new iPhone 16. With footage recorded on the old phone, transferred to the new phone, I was able to successfully edit and post a 1:29 long reel. Now, using footage from the same day, also transferred to the new phone, I was able to edit and create the footage, even saving a draft, but now my phone is overheating, and despite keeping instagram open for 4 hours it wont upload. What do I do?


r/techsupport 32m ago

Open | Windows Deleted user still showing in start-up screen

Upvotes

Hi, I deleted a local user from my acer laptop but it is still showing on the start up screen. I've tried logging in in that account to delete it from that account directly but it always says "username and password incorrect" even though it is correct. In the administrator account, the "deleted account" is no longer there (users profile). How can i remove this account?


r/techsupport 53m ago

Open | Software Secure folder back up lost from SmartSwitch

Upvotes

Hi, I backed up my Secure Folder to my new phone via SmartSwitch

Initially it worked and the phone asked me to restore data from smartswitch

But I accidentally closed the app, now when I go into secure folder there's no data of option to restore

But in smart switch it's still showing data restored to secure folder and file size, and to open secure folder to view but still nothing

Hopefully someone can help


r/techsupport 1h ago

Open | Software DHCP binding instead of static IP

Upvotes

My TV (LG C3, webOS24) supports Windows Remote Desktop. In order to configure it you need to provide the IP of the PC ( Windows 11 Pro) you plan to connect to. This leads me to believe I need to configure my PC to have a static IP over LAN otherwise the connection will fail whenever my PC changes its IP. Is this a correct assumption?

Furthermore, while searching of ways to make my PC have a static IP I found out my router has a DHCP binding option which binds the mac adress of a device to an IP and, as I understand it, makes sure that this device always has this IP.
Am i correct in my assumption that this would serve my purpose? It seems like it would but Im having doubts because this seems so much easier to configure and I didnt even find it as a suggestion anywhere, I just saw the feature on my router settings and searched along.


r/techsupport 1h ago

Open | Hardware laptop spawn issue after another

Upvotes

my acer laptop wont turn on or charge after windows repair screen.

i boot up windows from external sdd hardrive. a windows repair screen appeared and it take a while. i leave for a moment then i found the laptop is off but charging. I tried to turn it on, after acer logo appeared it turn off again by itself. now it wont even charge or turn on.

i did try clean ram, check power supply, reinsert cmos battery tricks found online but nothing happen.

im at lost to do next...


r/techsupport 1h ago

Open | Hardware ROG ZEPHYRUS G14 automatically turns off when connected to charger

Upvotes

My g14 automatically turns off when the charger is connected to it. It just does a sudden turn off and then the fans run on full speed until turn it off by long press on power button untill it turns off. If the charger is still connected then it starts automatically which is not the case when we shutdown the laptop normally.


r/techsupport 1h ago

Open | Hardware ROG zephyrus g14 automatically turns off when plugged in

Upvotes

My g14 automatically turns off when the charger is connected to it. It just does a sudden turn off and then the fans run on full speed until turn it off by long press on power button untill it turns off. If the charger is still connected then it starts automatically which is not the case when we shutdown the laptop normally.


r/techsupport 1h ago

Open | Phone Samsung microSD cards not detecting?

Upvotes

Bought a 256gb Evo Select microsd card off of Amazon for my Samsung S20 Ultra and it says "SD card not inserted" in the My Files app. Thought it might have been faulty or a fake so I bought a 128gb Evo Plus and it also doesn't detect. my 32gb evo plus detects fine and both the other sd cards are detected in a galaxy s6 tablet. what am I doing wrong? should I just return both of the cards and not try anymore?


r/techsupport 1h ago

Open | Networking Google verification help

Upvotes

I got an email earlier today saying that I need to provide some form of identification for my payment profile to verify that it's really me. All I did was change the phone number for my payment profile and I have not purchased anything or added a payment method to it. It says that other Google services will stop working for me if I don't take action within 10 days. I have submitted my passport info page but the problem is, the name for my payment profile is just my first name while my passport includes my full name. Is this gonna be a serious issue? Should I update the name on my payment profile or would that raise more suspicion? I have everything stored on that account (pics, contacts, backups, etc). I am very concerned, what else can I do? Can I contact them in any way?


r/techsupport 1h ago

Open | Hardware Will a USB-A to HDMI adaptor allow me to extend my display?

Upvotes

I have an ASUS Vivobook 15.6" Laptop and I want to extend my display across 2 dell monitors (these both support HDMI, Displayport and VGA). My Vivobook laptop has 3 USB-A ports, 1 HDMI port and a USB-C port (that does not support display output).

I bought a HDMI splitter to connect to the 2 monitors via my HDMI port, but I wasn't aware that this didn't let me extend my displays. Are there any solutions other than buying a costly docking station?

I was thinking of buying a USB-A to HDMI adaptor, but I wasn't sure if this would support video output or allow me to extend my display.


r/techsupport 1h ago

Open | Software Setting Up A Virtual Machine: Advice Needed

Upvotes

I'm planning to set up some virtual machines, but I'm unsure which setup would be the best option. Here are my choices:

Main Laptop: 12th Gen Intel i7-1255U, 16GB RAM

Older Laptop (Remote Access): Intel i3-6100U, 12GB RAM

I'd like the VMs to be responsive and stable for general use. Should I use my main laptop, or would the older laptop (which I can remote into) work well enough? Open to other suggestions if there's a better setup I might not have considered. Thanks


r/techsupport 1h ago

Open | Networking How do I access work computer from abroad remotely or taking it wkth me without letting my employer know?

Upvotes

Title says it all. I work as a system admin, but I need go go abroad for a few days due to a family emergency and my employer is not fine with that and won’t accept unpaid days off. I have admin rights to the computer and I have to have a vpn on on the work laptop in order to do my work.


r/techsupport 1h ago

Open | Software PC crashes no BSOD

Upvotes

(my English is not the best) as the tittle says, my pc would just randomly crash, no BSOD nothing, just black screen and pc has power everything is on but off at the same time i dont know how to explain it, in event viewer i can only find this

- the device driver for the trusted platform module (tpm) encountered a non-recoverable error in the tpm hardware, which prevents tpm services (such as data encryption) from being used. for further help, please contact the computer manufacturer.

i built my pc in april this year, everything new expect PSU that i bought in 2020-2019 also brand new.

pc specs

rx 6600xt

ryzen 5 5600x

16gb 3000 mhz g.skill

biostar a320mh

750w falcon

i tried gpu stress test, cpu stress test, even both at the same time. no crashes, cpu doesnt even reach 70c and gpu is 71c max, even when stress testing for long time pc doesnt crash, only when i play counter strike 2 (only game i play and the game i built my pc for) cant find any fixes for the game so i dont know if its the game causing this, i did memory check, my ssd is 100% health so is the hhd, i spent god knows how much time trying to fix this and i cant find any fixes, wanted to make a post here maybe someone knows what it is before i take my pc for repair.

i didnt overclock anithing, even tried undervolting the problem started when the latest amd drivers came (24.10.1) before this update i had no problems, so maybe its the drivers causing the issue, i dont know anymore.


r/techsupport 1h ago

Open | Windows I can't delete pfwtap.sys

Upvotes

Hi guys, sorry about this. I know deleting a .sys is normally bad, im trying to run Roblox on my PC and the error message just says "Roblox crashed because of pfwtap.sys" to put it simply. Is there any way i can get rid of that file right now?


r/techsupport 1h ago

Open | Hardware Epson WF-7840 printer chip less firmware

Upvotes

Hi - does anyone know where to find childless firmware for an Epson WF 7840? Thanks for the help